Kenya Smith
Monroe,LA
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
11
11
years of professional experience
Work History
Healthcare Customer Service Representative
Alorica
Monroe, LA
04.2020 - Current
- Verified patient demographic information in order to ensure accuracy of data entry.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Updated system with order specifics and customer details, preferences, and billing information.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Collected payments and arranged for billing.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Engaged in conversation with customers to understand needs, resolve issues and answer questions.
Patient Access Representative
Affinity Health Group
Monroe, LA
03.2017 - 12.2019
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Verified insurance coverage for services provided by the facility.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Explained various admission forms and policies, acquiring signatures for consent.
- Ensured accuracy of all data entered into computer system.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Secretary
Carroll Jr.High School
Monroe, LA
03.2014 - 02.2017
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created student files and maintained accurate records of student information.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Neville High School
Monroe05-2002
Skills
- Attention to detail
- Strong interpersonal skills
- Healthcare industry
- Multi-task management
- Problem-solving
- Time management
- Microsoft applications
Timeline
Healthcare Customer Service Representative
Alorica
04.2020 - Current
Patient Access Representative
Affinity Health Group
03.2017 - 12.2019
Secretary
Carroll Jr.High School
03.2014 - 02.2017
High School Diploma -
Neville High School
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