Kenya Torres
Sacramento,CA
Summary
Dynamic professional with a proven track record at The Pet Spa at Laguna, excelling in grooming and bathing alongside outstanding customer service. Expert in relationship building and strategic planning, significantly enhancing client satisfaction and pet health. Skilled in verbal communication and grooming best practices, adept at fostering client loyalty and streamlining processes.
Overview
4
4
years of professional experience
Work History
Dog Groomer
The Pet Spa at Laguna
Elk Grove, CA
08.2021 - 12.2024
- Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
- Scheduled grooming and veterinary appointments for animals.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Bathed large number of animals during each shift.
- Educated customers on proper dog nutrition habits to promote overall pet health.
Customer Service Representative
Shop Heroic
Elk Grove, CA
02.2021 - 08.2021
- Updated system with order specifics and customer details, preferences, and billing information.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Laguna Creek High School
Elk Grove, CA05-2022
Skills
- Grooming and bathing
- Verbal and written communication
- Nail trimming
- Appointment scheduling
- Customer service
- Grooming best practices
- Relationship building
- Spreadsheet tracking
- Strategic planning
- Cash handling
- Researching skills
- Time management
Timeline
Dog Groomer
The Pet Spa at Laguna
08.2021 - 12.2024
Customer Service Representative
Shop Heroic
02.2021 - 08.2021
High School Diploma -
Laguna Creek High School
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