Kenyada Norfolk
Cordova,TN
Summary
Distinguished Registered and Certified Pharmacy Technician with more than 10 years of comprehensive experience across hospital, retail, mail-order, and remote call center pharmacy environments. Renowned for combining clinical precision with empathetic patient and family engagement, particularly when coordinating complex medication needs, resolving prescription issues, and scheduling telehealth consultations. Adept at processing prior authorizations, maintaining HIPAA-compliant records, and collaborating with providers, insurers, and pharmacies to ensure timely, uninterrupted access to care. Trusted by pharmacists, physicians, and patients alike for professionalism, reliability, and compassion. A proven leader in optimizing workflows, driving service excellence, and delivering patient-centered outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Methodist Germantown Hospital
07.2022 - Current
- Coordinate inpatient medication orders hospital-wide, including IV preparations and Omnicell restocking.
- Serve as a critical communication link, resolving urgent physician and nurse inquiries with speed and accuracy.
- Maintain compliance with pharmacy standards and uphold meticulous recordkeeping.
- Demonstrate dependability and precision in a fast-paced, high-pressure clinical environment.
- Maintained education records of medication supplies and ensured the consistency of all records
- Provided technical assistance to the pharmacy manager and client and implemented management processes to ensure accurate medication management
Certified Pharmacy Technician
Kroger Pharmacy
05.2020 - 06.2022
- Handled high-volume prescription processing and patient engagement both in-person and over the phone.
- Partnered with providers and insurers to troubleshoot patient issues, including insurance and delivery concerns.
- Communicated with clients regarding medications and suggested additional treatment options when appropriate
- Performed scheduled medication pick-ups, verified accuracy of stock, and filed inventory reports
- Maintained education records of medication supplies and ensured the consistency of all records
Processor
First Horizon National Corporation
09.2018 - 04.2020
- Provided comprehensive operational and administrative support to the Personal/Institutional Trust Team.
- Entered, balanced, and verified large volumes of financial data with a high degree of accuracy.
- Generated reports and prepared documentation to support internal audits and client reviews.
- Collaborated with multiple departments and external agencies to resolve discrepancies and maintain client satisfaction.
- Frequently selected for special projects due to reliability and strong problem-solving skills.
- Recognized by management for ability to optimize workflows and enhance accuracy in daily operations.
- Supported team members in their tasks, contributing to overall team success.
Pharmacy Technician
Enclara Pharmacia
07.2015 - 08.2018
- Supported remote call operations, managing inbound and outbound patient and provider calls.
- Escalated clinical questions to remote pharmacists and scheduled follow-up interventions.
- Accurately processed prescriptions, medication reviews, and testing requests.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Contributed to workflow optimization by identifying call trends and process improvements.
- Communicated with clients regarding medications and suggested additional treatment options when appropriate
- Performed scheduled medication pick-ups, verified accuracy of stock, and filed inventory reports
- Provided technical assistance to the pharmacy manager and client and implemented management processes to ensure accurate medication management
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Pharmacy Technician
Accredo Health Group
09.2011 - 06.2015
- Conducted proactive outreach to patients and prescribers for refill verifications, order clarifications, and delivery scheduling.
- Transferred clinical calls for pharmacist counseling and escalated medication-related concerns.
- Entered prescriptions and patient data into EHR and pharmacy systems with complete accuracy.
- Troubleshot insurance and order-related issues to ensure continuity of care.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed scheduled medication pick-ups, verified accuracy of stock, and filed inventory reports
- Communicated with clients regarding medications and suggested additional treatment options when appropriate
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
Pharmacy Technology -
Tennessee Technology Center
08.2012
Skills
- Pediatric & family-centered care coordination
- Patient engagement, education & telehealth scheduling
- HIPAA-compliant recordkeeping & EHR documentation
- Prior authorization management & insurance troubleshooting
- High-volume inbound & outbound call operations
- Process improvement & workflow optimization
- EHR & pharmacy management systems
- Prescription processing, refills, transfers, verifications
Certification
- Registered Pharmacy Technician
- Pharmacy Technician Certification
- Certified Notary Public
Timeline
Certified Pharmacy Technician
Methodist Germantown Hospital
07.2022 - Current
Certified Pharmacy Technician
Kroger Pharmacy
05.2020 - 06.2022
Processor
First Horizon National Corporation
09.2018 - 04.2020
Pharmacy Technician
Enclara Pharmacia
07.2015 - 08.2018
Pharmacy Technician
Accredo Health Group
09.2011 - 06.2015
Pharmacy Technology -
Tennessee Technology Center
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