KENYADIAH STRICKLAND
Houston,TX
Summary
Dynamic Customer Support and Technical Support Professional with extensive experience in healthcare claims, provider services, call center operations, and remote support environments. Recognized for exceptional communication skills, empathy, and strong problem-solving abilities in complex, high-volume settings. Proficient in resolving inquiries, delivering Tier 1 troubleshooting, and maintaining precise documentation while ensuring compliance and enhancing customer satisfaction. Committed to fostering positive relationships and driving operational excellence in every interaction.
Overview
6
6
years of professional experience
Work History
Physician Referral Specialist / Customer Service Representative
Carenet Health
Remote
09.2025 - Current
- Assist patients, providers and health insurances with referrals, scheduling, and class enrollment information.
- Maintain accurate documentation and ensure full HIPAA compliance.
Tier 1 Technical Support (Independent Contractor)
ShyftOff
12.2024 - Current
- Campaign-Based
- Increased client satisfaction by providing timely technical support and addressing their specific needs.
- Provided technical support for clients experiencing issues with their Internet or related systems.
Provider Service Agent
BroadPath Healthcare Solutions
09.2022 - 12.2023
- Assisted providers with eligibility, benefits, and information while ensuring HIPAA compliance.
- Claims
- Supported prior authorizations, appeals, and contracting applications.
- Resolved provider inquiries and achieved one-call resolutions.
Customer Support Representative (Independent Contractor)
Arise
Remote
01.2020 - 01.2022
- Project-Based
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Processed and tracked customer orders using CRM systems to ensure timely fulfillment.
Technical Support & Data Processing (Seasonal Contract)
Blackboard
Remote
01.2021 - 12.2021
- Seasonal Contract
- Reviewed and processed documents for accuracy and completeness, ensuring compliance with organizational standards.
- Converted documents from one application to another.
Education
Massage Therapy Certification - Massage Therapy
San Jacinto Community College
Pasadena, TX12-2024
High School Diploma -
Humble High School
Humble, TX05-2014
Skills
- Customer Support
- Remote Support
- Data Entry & Accuracy
- Communication
- Empathy
- Conflict Resolution
- Multi-Tasking
- Problem-Solving
- Attention to Detail
- Adaptability
- Time Management
- Patience
Affiliations
- Member, Sigma Chi Psi Sorority Inc.
- Member, Phi Theta Kappa (PTK) Honor Society
Timeline
Physician Referral Specialist / Customer Service Representative
Carenet Health
09.2025 - Current
Tier 1 Technical Support (Independent Contractor)
ShyftOff
12.2024 - Current
Provider Service Agent
BroadPath Healthcare Solutions
09.2022 - 12.2023
Technical Support & Data Processing (Seasonal Contract)
Blackboard
01.2021 - 12.2021
Customer Support Representative (Independent Contractor)
Arise
01.2020 - 01.2022
Massage Therapy Certification - Massage Therapy
San Jacinto Community College
High School Diploma -
Humble High School