Vaneshiea Bell
Atlanta,GA
Summary
Customer service professional with 10 years of experience in call center and financial service environments, specializing in high-volume customer support, problem resolution, and efficient communication across phone and digital channels. Proven ability to manage multiple conversations simultaneously while maintaining accuracy, professionalism, and high customer satisfaction. Experienced in live chat, fast and accurate typing, and multitasking across multiple systems in fast-paced environments. Currently completing a Bachelor’s Degree in Software Development (June 2026), bringing strong technical understanding, adaptability, and problem-solving skills to modern customer support environments. Recognized for leadership ability, team support, and training experience while maintaining productivity and quality standards.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative (CSR) Specialist
Waste Management
01.2023 - Current
- Provide customer support through phone and chat channels, assisting customers with service inquiries, billing issues, and account updates.
- Maintain fast response times while managing multiple customer conversations simultaneously.
- Deliver accurate information while ensuring high customer satisfaction and issue resolution.
- Assist with ICR support in multiple market areas, helping teams maintain service levels during high demand.
- Provide lead support by assisting supervisors with chat and phone operations when needed.
- Maintain detailed account documentation within CRM systems.
Customer Service Representative → Team Lead → Trainer
BancorpSouth Bank
01.2019 - 01.2023
- Assisted customers with credit card and mortgage account inquiries, troubleshooting issues and resolving account concerns.
- Promoted to Team Lead after demonstrating strong performance and leadership skills.
- Monitored team productivity and provided support to representatives handling customer issues.
- Advanced to Trainer, responsible for onboarding and training new employees.
- Helped improve team knowledge of systems, policies, and customer service standards.
- Maintained compliance with banking regulations and documentation procedures.
Call Center Team Lead
iQor Call Center
01.2016 - 01.2019
- Supervised call center representatives handling high volumes of customer inquiries.
- Assisted team members with customer issue resolution and escalations.
- Ensured productivity, performance metrics, and service standards were met.
- Supported training initiatives and helped improve team communication and workflow efficiency.
Education
Bachelor of Science - Software Development
Bellevue University
06-2026
Skills
- Customer Support
- Live Chat Customer Support
- High-Volume Customer Interaction
- Customer Issue Resolution
- Account Troubleshooting
- Escalation Handling
- Customer Satisfaction Management
- Communication
- Fast and Accurate Typing
- Professional Written Communication
- Clear Customer Messaging
- Active Listening
- Conflict Resolution
- Operational Skills
- Multitasking Across Multiple Systems
- Time Management and Efficiency
- CRM and Customer Support Platforms
- Data Entry and Documentation
- Quality Assurance and Accuracy
- Leadership
- Team Leadership
- Employee Training and Onboarding
- Mentoring and Coaching
- Operational Support for Supervisors
- Technical
- Strong Computer Navigation
- Chat Support Platforms
- Customer Relationship Management (CRM) Tools
- Software Troubleshooting Basics
- Bachelor’s Degree in Software Development (In Progress)
- Customer service
Timeline
Customer Service Representative (CSR) Specialist
Waste Management
01.2023 - Current
Customer Service Representative → Team Lead → Trainer
BancorpSouth Bank
01.2019 - 01.2023
Call Center Team Lead
iQor Call Center
01.2016 - 01.2019
Bachelor of Science - Software Development
Bellevue University
Additional Strengths
- 10+ Years Customer Service Experience
- Fast Typing and Written Communication
- Strong Multitasking Abilities
- Adaptable in Fast-Paced Environments
- Leadership and Training Experience
- Technology and Software Knowledge