Spring Nance
Poulsbo,WA
Summary
Detail-oriented professional with strong communication skills dedicated to enhancing client satisfaction. Excels in fast-paced environments by resolving inquiries efficiently and fostering genuine relationships. Recognized for dependability and a commitment to maintaining professionalism while ensuring clients feel informed and supported.
Overview
19
19
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
Fix Auto
Poulsbo, USA
11.2024 - Current
- Performed regular account reconciliations to identify and resolve any discrepancies or errors
- Provided exceptional customer service and support to ensure customer satisfaction
- Resolved customer inquiries, complaints, and issues in a timely and professional manner
- Utilized CRM software to track customer interactions, update account information, and document issue resolutions
- Accounts receivable
- Manage customer accounts, serve as the primary liaison between clients and the company.
Quality Assurance Manager
West Hills Honda
Bremerton, USA
05.2024 - 09.2024
- Greet service guests
- Complete appraisal and present offers
- Email and text buying signals
- Set appointments
- Built and maintained customer connections
- Performed root cause analysis on product failures or customer complaints to identify areas for improvement
Customer Service Specialist
Haselwood Chevrolet
Bremerton, USA
09.2022 - 05.2024
- Take and receive calls for previously sold or serviced customers
- Deal with escalated situations and find resolutions
- Inform people of products and availability
- Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a 100% increase in customer satisfaction
- Maintained detailed records of all customer interactions using CRM software, ensuring accurate documentation for future reference
- Proactively followed up with customers after resolution of their concerns to ensure satisfaction and build long-term relationships
- Effectively handled irate or upset customers by remaining calm under pressure and actively listening to their concerns before offering appropriate solutions
Service Appointment Coordinator
Haselwood Auto Group
Bremerton, USA
11.2020 - 09.2022
- Schedule service appointments
- Communicate with Service Advisors and Shop Leads on work availability
- Partner with Service Client Care Manager regarding any escalated issues
- Managed a calendar of appointments, ensuring efficient scheduling and minimizing downtime
- Effectively communicated with customers to gather necessary information for service requests
- Provided exceptional customer service by addressing inquiries and concerns in a timely manner
- Maintained accurate records of all service appointments, including details of services requested and performed
- Coordinated with parts department to ensure availability of required parts for scheduled repairs
- Demonstrated excellent time management skills by consistently meeting or exceeding daily scheduling targets
Customer Service Representative
Custom Printing co
Bainbridge, USA
04.2018 - 09.2018
- Greeted customers upon entry assisted with clients needs
- Performed routine data entry and other office support activities, including creating, sorting, photocopying, distributing or filing documents and performed accounts receivable duties
- Opened, sorted, and distributed incoming correspondence, including faxes and emails
- Took payments over the phone and in person via credit card, check or cash
- Input client info into Quickbooks, created and finalized sales receipts.
Housekeeper
Sabine's lifestyle
Poulsbo, USA
03.2017 - 09.2017
- Cleaned and sanitized homes for residential clients
- Kept storage areas and carts clean and tidy
- Dusted and polished furniture and equipment.
Production Associate
Silverdale goodwill
Silverdale, USA
10.2012 - 12.2015
- Performed quality checks on finished products to ensure adherence to specifications
- Maintained a clean and organized work area, following safety protocols at all times
- Utilized computer systems to input data, track production progress, and generate reports as required
- Demonstrated strong attention to detail when inspecting finished products for defects or imperfections
- Achieved daily production targets consistently, ensuring on-time delivery of products to customers
Retail Sales Associate
Silverdale goodwill
Silverdale, USA
03.2012 - 10.2012
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations
- Collaborated with team members to create visually appealing merchandise displays
- Assisted in the training of new sales associates, providing guidance on company policies and best practices
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
Appointment Setter
Coastal aire concepts
Bremerton, USA
06.2007 - 01.2008
- Facilitated appointments by contacting prospective clients through cold calls
Education
GED -
Olympic College
Skills
- Customer service
- Customer engagement
- Customer support
- Telephone skills
- Phone Etiquette
- Interpersonal communication
- Organizational abilities
- Time management
- Data entry tasks
- Transaction processing
- CRM systems
- Accounts receivable processes
- Billing support
- Customer inquiry management
- Sales support
- Sales
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Outlook
- Google Docs
- Operating systems
- Windows
- POS
- Computer literacy
- Technical skills
- Typing speed
- Attention to detail
- Quality Assurance
- Quality control
- Insurance verification
- Accounts payable processes
- Analytical thinking
- Negotiation techniques
- Conflict management
- Mentoring
- Leadership
- Teamwork
- Multitasking
- Administrative support
- Office administration
- Communication skills
- Research
- Multitasking
- Conflict management
- Healthcare knowledge
- Client assistance
- Insurance verification
Certification
Driver's License
Timeline
CSR - Customer Service Representative
Fix Auto
11.2024 - Current
Quality Assurance Manager
West Hills Honda
05.2024 - 09.2024
Customer Service Specialist
Haselwood Chevrolet
09.2022 - 05.2024
Service Appointment Coordinator
Haselwood Auto Group
11.2020 - 09.2022
Customer Service Representative
Custom Printing co
04.2018 - 09.2018
Housekeeper
Sabine's lifestyle
03.2017 - 09.2017
Production Associate
Silverdale goodwill
10.2012 - 12.2015
Retail Sales Associate
Silverdale goodwill
03.2012 - 10.2012
Appointment Setter
Coastal aire concepts
06.2007 - 01.2008
GED -
Olympic College