Kenya S. Mckenith
Newark,NJ
Summary
Experienced Sales Driver with demonstrated success in building strong customer relationships and exceeding sales targets. Skilled in route planning, product promotion, and delivery management to enhance efficiency. Possess excellent communication skills combined with an ability to adapt quickly to new environments, ensuring consistent positive impact on business results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Representative
Endurance Warranty
08.2024 - Current
- Answer an average of 100-150 inbound and outbound calls daily to prospective customers, converting leads into warranty sales.
- Maintain an average close rate of 38-40% on inbound calls and 30% on outbound calls, consistently exceeding performance benchmarks.
- Strive to successfully complete a one-call close, ensuring efficiency and high customer satisfaction.
- Work effectively as a team player, contributing to a positive and collaborative environment that supports shared goals.
Insurance Agent
Liberty Mutual Insurance
Plano, TX
03.2021 - 07.2024
- Convert inbound calls and online leads into new auto and home insurance policies.
- Educate clients on coverage options and recommend tailored solutions to meet individual needs.
- Consistently exceed sales targets through effective consultative selling techniques.
- Licensed in Property & Casualty/Personal Lines across all 50 states.
- (Plano, TX)
Retention Representative
National Debt Relief
New York, NY
10.2017 - 03.2021
- Led retention strategies that consistently achieved a 50% client save rate, preserving significant revenue for the company..
- Assisted clients in understanding debt relief programs and options available.
- Spearheaded creative solutions for client hardships, balancing customer needs with business objectives to maximize satisfaction and loyalty.
- Conducted educational sessions with clients on credit reports and financial health, reinforcing the value of services and reducing cancellations.
Retention Team Lead
Cablevision/Optimum Cable
Piscataway, NJ
12.2010 - 02.2014
- Led a team of retention representatives, achieving a 90% customer retention rate and surpassing monthly goals.
- Spearheaded cross-department collaboration with dispatch to resolve installation delays, ensuring timely service and enhancing customer satisfaction.
- Developed retention scripts and training materials that streamlined processes and boosted team performance.
- Piscataway, NJ
Skills
- CRM Systems (Salesforce, SAP, Oracle)
- Excel
- Outlook
- Data Entry (Alpha/Numeric)
- Excellent verbal and written communication skills
- Cross-selling techniques
- Problem solving
- Negotiation skills
- Sales closing
Certification
• Property & Casualty / Personal Lines License (All 50 States)
• Salesforce CRM Training
• Advanced Consultative Selling Techniques
• Salesforce CRM Training
• Advanced Consultative Selling Techniques
Timeline
Sales Representative
Endurance Warranty
08.2024 - Current
Insurance Agent
Liberty Mutual Insurance
03.2021 - 07.2024
Retention Representative
National Debt Relief
10.2017 - 03.2021
Retention Team Lead
Cablevision/Optimum Cable
12.2010 - 02.2014