KENYATTA BARRON
Jackson,GA
Summary
Dedicated and determined professional with a strong ability to tackle challenges head-on. Driven by a genuine passion for work, consistently achieving results. Known for integrity, prioritizing honesty and transparency in all interactions. Adhere to the guiding principle of fairness, approaching tasks with impartiality and equity.
Overview
3
3
years of professional experience
Work History
Escalation Team Member(M.E.T)(Current Position)
Everise
Jackson, GA
12.2024 - Current
- Demonstrated empathy and understanding when interacting with upset customers, diffusing tense situations effectively.
- Strengthened customer trust by ensuring transparency during the escalation process.
- Reduced issue resolution time with thorough research and effective communication skills.
- Served as an expert resource within the company regarding escalated cases, sharing knowledge with colleagues seeking advice or guidance.
- Coaching agents on the correct processes and procedures
Selling Partner Support (Weekends)
Amazon
Jackson, Georgia
05.2022 - Current
- Collaborated closely with paralegals to maintained structured and comprehensive file indexes and case files
- Guided employees to achieve organizational goals and objectives
- Processed customer orders, exchanges and returns and kept customers informed about progress
- Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Addressed inquiries, resolved customer issues and managed customer relations
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
- Explained benefits, features and recommendations to maximize client retention
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs
- Assisted Sellers on managing their products
- Assigned with account inquiries
COE Claims (Previous Position)
Everise
Jackson
02.2022 - 12.2024
- Reviewed, analyzed and interpreted financial statements
- Researched and resolved denials and explanations of benefit rejections
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process
- Investigated and resolved issues to maintain billing accuracy
- Contacted insurance providers to verify insurance information and obtain billing authorization
- Maintained knowledge of current HIPAA guidelines, benefits claim workflows, medical terms and associated protocols.
- Accurately processed large volume of medical claims every shift
Education
N/a -
Albany State University
Albany, GAHigh School Diploma -
Mary Person High School
Forsyth, GA05.2018
Skills
- Communication
- Data entry
- Customer Relationship Building
- Company processes and procedures
- Flexible Schedule
- Marx
- Omni
- Portico
- Amisys
- Microsoft Office
- Supervision & Leadership
- Customer Service
- Organizational Skills
- Critical Thinking
- Processing Payments
Timeline
Escalation Team Member(M.E.T)(Current Position)
Everise
12.2024 - Current
Selling Partner Support (Weekends)
Amazon
05.2022 - Current
COE Claims (Previous Position)
Everise
02.2022 - 12.2024
N/a -
Albany State University
High School Diploma -
Mary Person High School