KENYATTA DICKERSON
Dayton
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Patient Care Technician
DaVita
Houston
04.2025 - Current
- Educated patients on treatment processes and post-care instructions as required.
- Set up and maintain dialysis equipment.
- Monitored vital signs and reported changes to nursing staff.
- Provided direct patient care and assistance to healthcare team members.
- Comfortable around blood, needles, and medical equipment.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
Phlebotomist
Deans Professional Service
Houston
08.2024 - 03.2025
- Assisted in training new staff on blood collection procedures and equipment usage.
- Collected blood samples using proper phlebotomy techniques and safety protocols.
- Managed inventory of supplies, ensuring availability for daily operations.
- Followed infection control practices to maintain a sterile environment during procedures.
- Verified patient information prior to specimen collection.
Security Officer
Enterprise
Baytown
12.2023 - 08.2024
- Monitored premises to ensure safety and security of personnel and property at CCTV.
- Managed access control by verifying identification of visitors and employees.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Phlebotomy Team Lead
Kelsey-Seybold
Houston
05.2021 - 12.2023
- Supervised daily phlebotomy operations and trained staff on best practices.
- Identified areas where improvements could be made within the department's operational structure.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Prepared and packaged specimens for courier transport.
Remote Healthcare Customer Service Representative
Alorica
Humble
07.2020 - 04.2021
- Resolved customer complaints through effective communication and problem-solving skills.
- Documented interactions in customer relationship management software accurately.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
Medical Assistant-Phlebotomist
Oncology Consultant
Houston
01.2018 - 06.2020
- Maintained accurate patient records and documentation during all procedures.
- Obtained necessary patient records as required by physician prior to treatment.
- Prepared and stocked exam and treatment rooms, ordering supplies as needed.
- Assisted physicians with exams and procedures on request.
- Administered subcutaneous and intramuscular injections as delegated by RN or physician.
- Ensured compliance with all exam and treatment room disinfection protocols.
- Managed patient telephone calls for referrals to physician or nurse/pharmacist.
Medical Office Assistant
Talosig Medical Clinic
Dayton
08.2011 - 12.2017
- Collected height, weight, and head circumference measurements for infants and young children.
- Administered immunizations, documenting any adverse reactions accurately.
- Assisted with developmental screenings and conducted vision tests effectively.
- Explained post-visit instructions clearly to parents or caregivers.
- Assisted with referrals and prepared medical records for patients.
Education
Diploma-certification - Medical Assistant
Everest Institute
Houston, TX08.2011
Diploma -
Liberty High School
Texas01.2002
Skills
- Capillary puncture
- Time management
- Medical assistance
- Safety protocols
- Communication skills
- Inventory management
- Collaboration and teamwork
- Patient identification
- Specimen processing
- Equipment operation
- Customer service
- Appointment scheduling
- Technical proficiency
- Problem solving
- Medication administration
- Medical supplies inventory management
- Administrative coordination
- Infection control practices
- Blood sample collection
- Patient identity verification
- Specimen collection and testing
- Vaccination administration and ordering
- Patient rooming
Timeline
Patient Care Technician
DaVita
04.2025 - Current
Phlebotomist
Deans Professional Service
08.2024 - 03.2025
Security Officer
Enterprise
12.2023 - 08.2024
Phlebotomy Team Lead
Kelsey-Seybold
05.2021 - 12.2023
Remote Healthcare Customer Service Representative
Alorica
07.2020 - 04.2021
Medical Assistant-Phlebotomist
Oncology Consultant
01.2018 - 06.2020
Medical Office Assistant
Talosig Medical Clinic
08.2011 - 12.2017
Diploma-certification - Medical Assistant
Everest Institute
Diploma -
Liberty High School