KENYATTA LAWRENCE

Service Now

• Responsible for improving the accuracy of knowledge based articles to enhance first-contact resolutions, reducing ticket resolution time
• Digital Workplace
• Led efforts in the SharePoint classic to SharePoint Modern migration, creating various SharePoint pages and channels
• Managed Sendgrid migration by identifying documentation and API key owners to ensure a smooth transition
• Oversaw the Conference Room Lifecycle Program including testing functionality, upgrading conference room technology, adding microphones for improved range, setting up mini-PCs, and preparing rooms for technology upgrade
• Developed comprehensive how-to documentation for the Guest Access Migration process
• Administered the Viva Goals platform, onboarding and training teams to optimize platform usage.

Cybersecurity

• Designed and implemented micro-segmentation policies in Guardicore to restrict communication between network segments
• Created descriptive labels for assets, improving resource management based on specific criteria
• Developed network maps to analyze asset relationships and data flows, enforcing security policies to allow only authorized communication

• Gained knowledge of Agile project management methodology through hands-on learning and mentorship by experts
• Responsible for managing project backlog within Jira and collaborating with project managers to fulfill requests
• Created project storyboards within Jira to assist Agile project managers in maintaining organization at each step of the project

• Follow detailed assembly instructions, processes, and procedures to build products
• Read and understand blueprints, schematics, industry, and company standards and specifications