Kenyatta Manier
Lebanon,TN
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Manier Inc.
Lebanon, TN
01.2024 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
Direct Support Professional
GOWO Affordable Care
Nashville, TN
03.2023 - 12.2023
- Transported clients to doctor's appointments and errands.
- Followed care plan and directions to administer medications.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Front Desk Associate
Family Medical Associates
Lebanon, TN
01.2022 - 10.2022
- Greeted guests upon arrival and provided excellent customer service.
- Maintained daily records of all transactions, including payments and cancellations.
- Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
- Organized appointment scheduling for patients.
- Verified insurance coverage for patients' treatments.
Front Desk Receptionist
Specialty Surgical Center
Nashville, TN
09.2020 - 12.2021
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Scheduled and confirmed appointments.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Call Center Agent
American Senior Benefits
Nashville, TN
03.2020 - 08.2020
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Managed high-volume of inbound and outbound customer calls.
- Maintained strong call control and quickly worked through scripts to address problems.
- Explained key information regarding products and services to customers to encourage informed decision-making.
Production Lab Assistant
Access Dental Lab
Nashville, TN
11.2018 - 03.2020
- Participated in team collaboration initiatives to plan for company's future growth.
- Managed lab work smoothly and with reliable accuracy to meet regulatory and operational demands.
- Prepared laboratory equipment and instrumentation required for tests, research, process or quality control.
Education
Some College (No Degree) - Nursing
Volunteer State Community College
Gallatin, TNCommercial Drivers License Class B
United Truck Driving School
Murfreesboro, TN01.2025
Certificate Diploma in Billing And Coding - Medical Billing And Coding
National College of Business And Technology
Nashville, TN02.2012
High School Diploma -
Lebanon High School
Lebanon, TN05.2003
Skills
- Issue handling
- Email and telephone decorum
- Front office management
- Administrative skills
- Customer assistance and interaction
- Inbound and Outbound Calling
- Adaptive team player
- Insurance Verification
- HIPAA Compliance
- Medical Terminology
Certification
Class B Commercial Driver License
Timeline
Customer Service Representative
Manier Inc.
01.2024 - Current
Direct Support Professional
GOWO Affordable Care
03.2023 - 12.2023
Front Desk Associate
Family Medical Associates
01.2022 - 10.2022
Front Desk Receptionist
Specialty Surgical Center
09.2020 - 12.2021
Call Center Agent
American Senior Benefits
03.2020 - 08.2020
Production Lab Assistant
Access Dental Lab
11.2018 - 03.2020
Some College (No Degree) - Nursing
Volunteer State Community College
Certificate Diploma in Billing And Coding - Medical Billing And Coding
National College of Business And Technology
High School Diploma -
Lebanon High School
Class B Commercial Driver License
Commercial Drivers License Class B
United Truck Driving School