Rana Abdelrahim
Arlington,TX
Summary
Dedicated Customer Service representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
S16 Logistics
01.2023 - 03.2024
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Responded to customer requests for products, services, and company information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Current student -
Tarrant County College
Skills
- Problem-solving abilities
- Great communication
- Issue handling
- Verbal and written communication
- Prioritization
- Active Listening
Certification
- management leadership certificate - issued April 4, 2024
Timeline
CUSTOMER SERVICE REPRESENTATIVE
S16 Logistics
01.2023 - 03.2024
Current student -
Tarrant County College
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