Kenyatta McCants
Mobile,AL
Summary
Hospitality professional with strong experience in customer service, driving repeat business and revenue growth. Skilled in multitasking, including order management, inventory control, and secure handling of customer information. Recognized for adaptability and reliability, contributing effectively to team objectives. Capable communicator with solid time management and analytical skills.
Overview
20
20
years of professional experience
Work History
Driver, Warehouse Orders
TTO Logistics
09.2025 - Current
- Delivered warehouse orders safely while maintaining accurate delivery records and route compliance.
- Verified order accuracy against manifests, ensuring correct items reached customers and facilities.
- Coordinated with warehouse staff to prioritize urgent shipments and maintain smooth dispatch flow.
- Loaded and unloaded freight, securing shipments to prevent damage during transport.
Retail Associate remote
Big Mama's Clothing Plus
11.2021 - Current
- Facilitated customer processing and submission of online orders.
- Process payments via credit/debit card and cash.
- Coordinated customer orders to ensure accurate selection of merchandise.
- Package and ship items to customers.
- Prepared and shipped items to customers.
Licensed Insurance Producer
The Results Company
08.2024 - 03.2025
- Assessed client insurance needs to recommend suitable coverage options across multiple product lines.
- Generated accurate quotes and policy applications using carrier systems and agency workflows.
- Explained policy features, exclusions, and premium options to support informed customer decisions.
- Maintained compliant records, disclosures, and documentation throughout sales and servicing activities.
Customer Support Specialist
Teleperformance USA
05.2023 - 02.2024
- Resolved customer inquiries across phone, chat, and email using CRM systems and knowledge bases.
- Troubleshot account, billing, and service concerns while guiding customers through clear next steps.
- Escalated complex cases to specialized teams, ensuring timely resolution and customer satisfaction.
- Adapted quickly to updated tools, policies, and customer needs in fast-paced support environment.
Bartender and Server
The Admiral Hotel
09.2018 - 03.2022
- Prepared and served food and beverages to enhance customer satisfaction.
- Utilized memorization skills to efficiently track tables and accurately recall orders.
- Used focus memorization skills to keep track of tables and remember orders.
- Handled customer payments accurately and securely processed credit card or ash payments.
In Home Care Provider
Mrs. Ann Heningburg
08.2012 - 09.2021
- Delivered compassionate in-home care, enhancing patient's comfort and overall well-being.
- Supported patient with grocery shopping and household tasks, promoting independence and quality of life.
- Assisted patient with grocery shopping and household duties.
- Provided companionship and emotional support while assisting with daily activities, fostering a positive living environment.
Cashier Team Lead
Circle K
08.2017 - 09.2018
- Supervised cashiers during shifts, ensuring smooth register operations and prompt customer service.
- Trained new associates on point-of-sale procedures, cash handling, and store policies.
- Balanced registers, verified drawers, and resolved cash discrepancies with attention to accuracy.
- Monitored front-end operations to maintain store cleanliness, organization, and safety standards.
Customer Service Specialist
Best Buy
05.2011 - 02.2013
- Delivered personalized customer service and resolved issues on customer accounts, enhancing customer satisfaction.
- Developed personalized customer service relating and promptly resolved basic problems on customer accounts.
- Provided account information to customers and explained bill service policies and customer rights.
- Trained and mentored new team members, fostering a supportive team environment.
Collections Specialist
Stokes and Clinton Law Firm
08.2008 - 01.2011
- Monitored outstanding account balances to identify accounts requiring further collections action.
- Monitoring outstanding account balances and determining need for further collections action.
- Resolved customer inquiries related to account issues to enhance customer satisfaction.
- Answered customer questions regarding problems with accounts.
- Processed customer refunds and account adjustments, updating records in database.
- Maintained accurate records of billing addresses, credit limits, and billing frequency to ensure efficient account management.
Cashier/Customer Service
Academy Sports & Outdoors
09.2006 - 07.2007
- Executed opening and closing procedures, including counting cash register and restocking register area to ensure readiness for customers.
- Delivered efficient and courteous service to enhance customer satisfaction and foster repeat business.
- Facilitated positive customer experiences to enhance brand loyalty.
- Used POS system to complete purchases for customers.
- Performed opening and closing procedures, such as counting cash register, restocking around register area and maintaining a clean workspace.
- Enforced store safety and cleanliness standards to reduce hazards.
Education
Insurance Producers license -
Bishop State Community College
Mobile, AL03-2024
GED - undefined
Forest Park Adult Education Program
Forest Park, GA12-2005
Skills
- Customer service, Communication skills, Computer literacy, Time management, Microsoft word, Leadership, Guest services, Remote Access Software
- Route optimization
- Loading and unloading
- Order picking
Timeline
Driver, Warehouse Orders
TTO Logistics
09.2025 - Current
Licensed Insurance Producer
The Results Company
08.2024 - 03.2025
Customer Support Specialist
Teleperformance USA
05.2023 - 02.2024
Retail Associate remote
Big Mama's Clothing Plus
11.2021 - Current
Bartender and Server
The Admiral Hotel
09.2018 - 03.2022
Cashier Team Lead
Circle K
08.2017 - 09.2018
In Home Care Provider
Mrs. Ann Heningburg
08.2012 - 09.2021
Customer Service Specialist
Best Buy
05.2011 - 02.2013
Collections Specialist
Stokes and Clinton Law Firm
08.2008 - 01.2011
Cashier/Customer Service
Academy Sports & Outdoors
09.2006 - 07.2007
GED - undefined
Forest Park Adult Education Program
Insurance Producers license -
Bishop State Community College