Kenyatta Ottey
Jonesboro,GA
Summary
Results-oriented professional offering extensive background paired with significant achievements. Polished in developing and implementing QA protocols and leading and motivating large team in time sensitive and demanding environment. Proficient in QuickBooks and NetSuite.
Overview
13
13
years of professional experience
Work History
Operations Manager
American Airlines Bso
Atlanta , GA
01.2021 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned delivery routing, team workflows, and promotional initiatives.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Responded to information requests from superiors, providing specific documentation.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Private Security Guard
Iguana sports lounge
Miami, FL
06.2018 - 09.2020
- Responded quickly to calls for assistance from other departments when needed.
- Inspected equipment regularly to ensure proper functioning.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Maintained logs of all security related incidents and reported them to the supervisor.
- Assisted with crowd control during special events and ensured compliance with safety regulations.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
Armed Security Officer
State of Georgia
Atlanta, GA
03.2015 - 10.2017
- Communicated effectively with team members while coordinating efforts during shifts.
- Monitored surveillance cameras to detect any criminal activity or violations of policy.
- Provided assistance to law enforcement agencies in apprehending suspects when necessary.
- Investigated reported incidents to protect company assets.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Monitored security cameras to identify and respond to suspicious activity.
- Patrolled crowds during events to preserve order and promote security.
Surveillance Officer
Elite Guard
Miami, FL
04.2012 - 04.2014
- Investigated incidents of shoplifting and assisted in apprehending suspects when needed.
- Detected and recorded suspicious employee activities.
- Reviewed video surveillance footage to identify individuals and support investigations.
- Completed daily logs and generated reports detailing surveillance and findings.
- Monitored facility activities in multiple areas using CCTV cameras, video recorders and computers.
Education
Associate of Science - Business
Everest College
Miami, FL10-1999
High School Diploma -
Carol City High
Miami, FL06-1996
Skills
- Team leadership
- Operational planning
- Customer service
- Budget management
- Attention to detail
- Manage operations
Timeline
Operations Manager
American Airlines Bso
01.2021 - Current
Private Security Guard
Iguana sports lounge
06.2018 - 09.2020
Armed Security Officer
State of Georgia
03.2015 - 10.2017
Surveillance Officer
Elite Guard
04.2012 - 04.2014
Associate of Science - Business
Everest College
High School Diploma -
Carol City High