Professional Project Scheduler with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Service Associate
Exelon
10.2020 - Current
Detailed schedules and priorities to construction teams.
Collaborated with cross-functional teams to align production plans with customer requirements.
Forecasted production schedules and adjusted plans to accommodate changes in demand.
Skilled at working independently and collaboratively in a team environment.
Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
Maintained high customer satisfaction standards to meet or exceed targets.
Document Analyst
Inova Medical Center
07.2017 - 09.2020
Codes inpatient charts at rates of 70 per hour or 550 per day
Assists in maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms)
Retrieves information from variety of computer systems to complete both indexing and importing tasks
Reviews and manages daily error reports from QA process
Compiles necessary documents for surgical billing packages
Researches questions and concerns from providers and provided detailed responses
Submit electronic/paper claims documentation for timely filing
Prepares patient charts accurately and neatly for clinic
Review scanned images in Document Capture Workstation software to verify quality and proper indexing of scan
Reviews and batch documents using defined work flows. Scan batch/documents using scanning software
Retrieves electronic documents in Document Capture Workstation software
Unit Secretary
Inova Fairfax Medical Campus
12.2015 - 07.2017
Answered telephone inquiries from clients, vendors and public
Made travel arrangements for management and executive staff
Provided clerical support to company employees, including copying, faxing and file management
Screened applicant resumes and coordinated both phone and in-person interviews
Greeted numerous visitors, including VIPs, vendors and interview candidates
Maximized office efficiency by answering more than 50 incoming calls per day to provide office information and transfer calls to desired personal
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence
Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories
Retrieved physicians' paperwork, including lab test requests
Maintained strong and trusting rapport with patients and all healthcare staff to build relationships
Program Assistant
Catholic Charities
11.2014 - 01.2015
Performed intake process for all clients and provide appropriate referrals
Performed crisis intervention to clients in facility
Kept client's files current and updated
Took prompt actions to eliminate unsafe or hazardous conditions
Documented all client violations of facility rules
Coped constructively with emotions when mediating client conflicts
Collaborated with social workers to support patients
Monitored 50 clients per night during hypothermia season
Call Center Customer Service Rep
Capital One Bank
11.2010 - 06.2014
Utilized up-to-date information to make effective decisions governing bank operations
Answered average of 85 calls per day by addressing customer inquiries, solving problems and providing new product information
Defused volatile customer situations calmly and courteously
Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
Evaluated customer account information to assess current issues and determine potential solutions
Mentored new hires, resulting in stronger staff development and increased productivity.
Monitored participant workflow and behaviors throughout training process.
Drove team revenue totals by bringing in over $1,000 in sales.
Maintenance Adminstrator
Verizon Communications Inc.
07.1997 - 07.2010
Received and responded to trouble reports, complaints and inquiries, regarding home and business accounts
Answered constant flow of customer calls with up to 100 calls in queue per minute
Entered trouble reports into automated system and updated status as maintenance and repair actions were performed
Ensured compliance with organizational rules and regulations in performance of all activities
Worked independently to make decisions regarding customer issues
Trained and assisted new employees on company procedures and job performance requirements
Prepared, completed and processed customer account forms and database changes
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
Kept detailed track of all available field personnel and all in-progress and completed calls
Implemented technicians' notes into computer system during and after each service call
Checked that each scheduled route was appropriately covered by service technicians
Trained staff on operating procedures and company services.
Education
High School Diploma -
H.D. Woodson High School
Washington, DC
1996
Skills
Health Information
Medical Coding
Customer Service
Type 65 wpm
Microsoft Office expertise
Call center experience
Clerical support
Employee coaching
Timeline
Service Associate
Exelon
10.2020 - Current
Document Analyst
Inova Medical Center
07.2017 - 09.2020
Unit Secretary
Inova Fairfax Medical Campus
12.2015 - 07.2017
Program Assistant
Catholic Charities
11.2014 - 01.2015
Call Center Customer Service Rep
Capital One Bank
11.2010 - 06.2014
Maintenance Adminstrator
Verizon Communications Inc.
07.1997 - 07.2010
High School Diploma -
H.D. Woodson High School
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