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Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Dynamic Account Resolution Specialist with a proven track record at State Collection Service, excelling in client relationship building and payment plan negotiation. Enhanced operational efficiency through streamlined dispute resolution processes and meticulous documentation. Recognized for training junior staff and driving continuous improvement initiatives, ensuring high customer satisfaction and retention.

Assisted customers with repayment negotiations for delinquent accounts. Supported resolution of over-limit and disputed accounts through effective communication. Documented customer interactions and managed payment plans to reduce delinquency.
Assisted teams in completing tasks efficiently to enhance customer satisfaction. Supported strategic planning and customer relationship management initiatives. Contributed to cash handling and process improvement efforts. Developed strong communication and problem-solving skills to adapt in high-pressure situations.

 Motivated and accomplished administrative professional with over 10+ years' experience. Excellent time management through taking initiative and prioritizing multiple tasks. Resolve issues through critical thinking & thorough analysis. Promoted for the ability to take direction and grasp complex concepts in fast-changing environments. History of consistently meeting or exceeding all performance and service objectives. Knowledgeable about monitoring accounts, conducting investigations and documenting actions. Hardworking and diligent professional well-versed in effective account resolution techniques. 

Kenyauna Barnes

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Account Resolution Specialist

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ACE

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Account Resolution Specialist

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