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Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Assisted customers with repayment negotiations for delinquent accounts. Supported resolution of over-limit and disputed accounts through effective communication. Documented customer interactions and managed payment plans to reduce delinquency.
Assisted teams in completing tasks efficiently to enhance customer satisfaction. Supported strategic planning and customer relationship management initiatives. Contributed to cash handling and process improvement efforts. Developed strong communication and problem-solving skills to adapt in high-pressure situations.

Dynamic Account Resolution Specialist with a proven track record at State Collection Service, excelling in client relationship building and payment plan negotiation. Enhanced operational efficiency through streamlined dispute resolution processes and meticulous documentation. Recognized for training junior staff and driving continuous improvement initiatives, ensuring high customer satisfaction and retention.


Energetic Medical Coder with can-do attitude and dedication to accuracy, seeking long term employment with a company that recognizes and respects committed and tenacious employees. Proficient with Medical Terminology, Billing, and Coding and motivated to learn, grow, and excel in the Medical Field. Experience in a variety of health settings including chiropractics, physician and hospital with a history of consistently meeting or exceeding all performance and service objectives. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Structured performer successful at operating in demanding, high-volume environments, grounded in the value of good work ethics, dependability, & accountability. Optimistic with an upbeat outlook on life and determination to succeed. Experience in account reviews, solution management, and customer satisfaction
Proficient in customer service best practices and related options.
Certified Professional Biller
Certified Professional Coder - Apprentice
Practicode Course AAPC - Currently enrolled

Kenyauna Barnes

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Account Resolution Specialist

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ACE

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High school Diploma - undefined

Account Resolution Specialist

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