Kenyelle Williams
Blacklick
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Warehouse Production Worker
Geodis
Ashville
07.2024 - Current
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations shipment timetables and minimize errors
- Labeled and accurately moved customer orders to meet
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval
- Cleaned and maintained warehouse in compliance with OSHA Safety standards
- Consistently lifted materials weighing as much as Number pounds
- Met production targets and tight deadlines by collaborating closely with team members
Dispute Analyst
Barclays
Cincinnati
07.2017 - 07.2024
- Assist cardholders with Dispute/Fraud Resolution on behalf of Issuers while complying with Reg E and/or RegZ guidelines
- Primary functions include the evaluating, researching, decisioning, monitoring and communicating with key contacts up to and including investigations
- Conducted in-depth data analysis to identify trends, patterns and insights for decision-making purposes
- Monitored project progress against established milestones
- Identifying risks or issues early on for proactive resolution
- Analyzed customer behavior data using SQL queries to identify opportunities for improving customer experience
Fraud Analyst
Vantiv
Cincinnati
10.2015 - 06.2017
- Verify legit transactions with cardholders and financial institution reps
- Process 300-400 outbound and inbound calls daily pertaining to fraudulent activity on accounts
- Consistently recognized by management as top performer
- Assisted in the development and implementation of credit risk policies, procedures, and controls
- Maintained accurate records of all credit analyses performed
- Ensuring compliance with internal policies and regulatory requirements
Sales Associate
Rockler Woodworking
Cincinnati
07.2015 - 05.2016
- Greeting customers warmly assists with placement of orders, refunds, exchanges
- Take payment information and other pertinent information
- Conducted equipment demos and presentations
- Built functional prototypes of products, components and mechanisms
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
Office Administrative Assistant
First Financial Bank
Cincinnati
08.2014 - 05.2015
- Provided clerical support to company employees by copying, faxing, and filing documents
- Responded to inquiries from callers
- Assisted in the development and implementation of credit risk policies, procedures, and controls
- Maintained accurate records of all credit analyses performed, ensuring compliance with internal policies and regulatory requirements
File Clerk
U.S. Bank
Cincinnati
08.2012 - 06.2014
- Monitoring bank accounts, accounting paperwork, and financial transactions
- Analyze data to identify any fraudulent and suspicious activities within an organization
- Proficient utilizing data analysis tools and collaborating with law enforcement agencies to mitigate risk and minimize losses for the organization
Education
High School Diploma -
West Florida High school
Pensacola, FL05.2008
Some College (No Degree) -
Cincinnati State Technical And Community College
Cincinnati, OHSome College (No Degree) -
Pensacola State College
Pensacola, FLSkills
- Customer Service
- Purchasing
- Banking
- Financial Services
- Detail-oriented
- Problem Solving
- Microsoft Excel
- Design Engineering
- Negotiation skills
- Communication Skills
- Analysis skill
- Research
- SolidWorks
- AutoCAD
- Woodworking
- MATLAB
- CNC
- Mechanical Design
- Computer-Aided Design (CAD)
- Autodesk Inventor
- Mechanical Engineering
- Manufacturing
- Research & Development
- Java
- Computer Networking
- Engineering Drafting Techniques
- Dynamic Systems
- Product Development
- Interpersonal Skills
- Order labeling
- Material handling
- Customer service
- Communication skills
- Order picking
- Assembly line work
- Packaging and labeling
- Shipping and receiving
- Barcode scanning
- Labeling and sorting
- Cleaning and organizing
Personal Information
Work Permit: US Citizen
Why Interview
Experience in successfully resolving complex dispute and fraud cases, ensuring compliance with regulatory guidelines and protecting customer assets. Experience in conducting in-depth data analysis and used SQL to identify trends and improve customer experiences. Experienced in managing 300-400 inbound and outbound calls daily, consistently recognized as a top performer in fraud prevention. Delivered exceptional customer service across multiple roles, consistently addressing and resolving customer issues promptly.
Timeline
Warehouse Production Worker
Geodis
07.2024 - Current
Dispute Analyst
Barclays
07.2017 - 07.2024
Fraud Analyst
Vantiv
10.2015 - 06.2017
Sales Associate
Rockler Woodworking
07.2015 - 05.2016
Office Administrative Assistant
First Financial Bank
08.2014 - 05.2015
File Clerk
U.S. Bank
08.2012 - 06.2014
High School Diploma -
West Florida High school
Some College (No Degree) -
Cincinnati State Technical And Community College
Some College (No Degree) -
Pensacola State College