Kenyetta Hunter

• Assisted Human Resources with onboarding, recruiting, coaching, benefits, FMLA, and training & development of employees
• Conducted exit interviews and completed employment termination paperwork
• Managed staff work schedules and approved timecards for all branch employees, ensuring efficient operations and accurate payroll
• Collaborated with auditors on compliance and policy matters, supporting surprise monthly audits to ensure regulatory adherence
• Reviewed and approved legal documents presented to the branch, including POAs, subpoenas, death certificates, and trust documentation, ensuring accuracy and legal compliance
• Managed the booking of various loan types, including the evaluation of required documents for approval, ensuring thoroughness, and compliance

Accurately and efficiently completed a broad range of financial transactions, including

withdrawals, bill payments, and other necessary transactions, ensuring customer satisfaction.

Identified cross-sell opportunities and referred customers and partners to appropriate internal

bank resources, enhancing business growth and client engagement.

 Delivered an exceptional customer experience with every client interaction.

• Handled escalated team calls, addressing customer concerns and complaints
• Supported training initiatives to prepare new hires for role-specific success
• Utilized web-based and proprietary knowledge bases to efficiently locate account and transaction information for both customers and colleagues
• Coordinated activities for onboarding new hires such as orientation sessions and tours of the facility

• Entered sensitive information, including bankruptcy, and repossession, while adhering to strict confidentiality protocols
• Followed (Fair Debt Collection Practices Act) guidelines to ensure compliance and ethical handling of accounts
• Managed loan underwriting, sales, and inventory, ensuring accuracy and efficiency throughout the process
• Interviewed, trained, and mentored new hires, contributing to team development and productivity
• Cultivated and maintained strong business relationships with both new and existing accounts, driving customer satisfaction and long-term partnerships