Kenyette Williams
Summary
Dynamic Youth Program Supervisor with a proven track record at Boys and Girls Club of America. Expert in youth engagement and curriculum design, fostering a 20% increase in participation. Skilled in creating safe, inclusive environments and enhancing individual development through life skills training and cultural history. Passionate about empowering youth and promoting child safety.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walgreens
Riverside, CA
10.2024 - 05.2025
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate information and timely updates to maintain satisfaction.
- Trained new team members on company policies and customer service best practices for improved performance.
- Collaborated with cross-functional teams to streamline processes, enhancing overall service delivery efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant Residential Supervisor
Advanced Nursing Services
Carson, CA
11.2022 - 09.2024
- Supervised daily residential operations, ensuring compliance with safety and regulatory standards.
- Developed individualized care plans, enhancing resident support and engagement initiatives.
- Trained and mentored new staff, improving team performance and service delivery.
- Coordinated activities and events for residents, fostering community involvement and interaction.
- Monitored resident progress and behavior, implementing necessary interventions to promote well-being.
- Collaborated with multidisciplinary teams to optimize care strategies and resource allocation.
Youth Program Supervisor
Boys and Girls Club of America
Los Angeles, CA
10.2004 - 11.2015
- Assisted in planning and organizing youth activities to foster engagement and participation.
- Supported implementation of program curriculum, ensuring alignment with educational objectives.
- Collaborated with team members to maintain a safe and inclusive environment for participants.
- Monitored participant progress and provided feedback to enhance individual development.
Education
Sud Counselor Certificate - Substance Disorder
Tarzana Treatment Center College
Tarzana, CASkills
- Youth engagement
- Curriculum design
- Cultural history
- Suicide prevention
- Life skills training
- Active listening
- Critical thinking
Certification
CCAP certified 9 hours code of ethics
Timeline
Customer Service Representative
Walgreens
10.2024 - 05.2025
Assistant Residential Supervisor
Advanced Nursing Services
11.2022 - 09.2024
Youth Program Supervisor
Boys and Girls Club of America
10.2004 - 11.2015
Sud Counselor Certificate - Substance Disorder
Tarzana Treatment Center College