KENYITA EVANS

Work History

Mission Federal Credit Union

11.2022 - Current

Fostered a culture of continuous improvement by encouraging staff feedback and incorporating suggestions into operational enhancements.
Championed community engagement initiatives that helped raise the brand''s profile while giving back to the local area through charitable endeavors.
Maintained friendly and professional customer interactions.
Implemented innovative marketing strategies that contributed to branch revenue growth and higher customer retention rates.
Led a diverse team to achieve sales targets through proactive coaching, mentoring, and performance management.
Ensured regulatory compliance by keeping abreast of industry developments, updating policies as necessary, and conducting regular audits.
Optimized branch operations by regularly analyzing financial reports and identifying areas for improvement.
Collaborated with senior management to develop branch-specific goals aligned with company objectives.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.

JP Morgan Chase

05.2022 - Current

Chosen to apply strategic leadership accountability for a Private Client branch located in Gold Coast Chicago with $400M+ in total balances and a team of 10, including relationship bankers, licensed private client banker, private client advisors, teller supervisor, and tellers
Orchestrate all areas of staffing, community relations, marketing, and establishing a consumer, business, and private client base
Hold authority for sales volume, compliance, staffing, talent development, accounting, finance, marketing, quality, and market share growth
Trigger and deploy sales using a consultative sales approach, marketing, and service initiatives
Engage and partner with commercial lending, investment, wealth management, treasury management, and business banking sales teams to train internal staff, manage leads, and develop new business
Raised branch from a performance level 2 to a performance level 1 in the first 4 months of acquiring branch
Received Outstanding Branch Performance Award for 2021 for finishing in the top 10% branches in peer group
Partnered with private client associates to bring $5M+ in investment balances
Lifted branch from an 85% to 100% in customer experience scores by following a customer-centered approach, including a streamline customer escalation process
Maintained strong controls passing branch audit at 97%

PNC

02.2021 - 05.2021

Stepped in after receiving promotion to align strategic leadership for 1 of the larger branches (Logan Square Chicago)
Steered operations for $100M branch while pivoting managerial duties for 7-member team of relationship bankers, teller supervisor, and teller
Championed small business development for businesses with revenue up to $1M, utilizing a consultative sales approach
Drove alignment for all areas of staffing, community relations, marketing, and establishing a consumer as well as business client base
Pivoted efforts to secure customer experience score of 4.90/5.0
Completed Emotional Intelligence Training

PNC

09.2018 - 02.2021

Brought on board to manage 6-team member branch comprised of personal bankers, teller supervisor, and tellers
Served as Small Business Champion for the market to steer small business calls for the market, strategically planning the activities for all branch managers on business focus days each week
Accepted the task for Women in Business week Champion to head the initiatives for the District
Received Market All Star Award for finishing in the top 10% of all branch managers in the region
Exceeded sales goals in credit cards, deposits, and consumer lending
Pushed customer experience scores to record levels between 90-100%
Coached and developed bankers within the first year to exceed their goals for the first time
Led the charge in market in Small Business Merchant Service sales by acquiring businesses with $1M+ in revenue

Fifth Third Bank

08.2017 - 08.2018

Locked arms with established leadership to reinvigorate workplace banking development by partnering with universities, local businesses, and existing business portfolio to increase DDA production
United with local businesses for workplace banking opportunities, increasing DDA acquisition by presenting employees with the benefits of the workplace banking initiative
Aligned with local small businesses to deepen relationships and acquire new business through consultative sales
Topped customer engagement and experience scores month over month through customer feedback and surveys
Boosted production in loan balances, credit cards, and DDA Acquisition
Surpassed branch sales goals every month

US Bank

11.2010 - 07.2017

Tasked to infuse new concepts and strategies that penetrate, develop, and gain more local small business accounts
Initiated campaigns to gain deeper knowledge of business by asking questions and tailoring needs to bank products and services
Conducted at least 1 PowerPoint presentation to a local business each week to close business
Selected to pilot new branch in Evergreen Park; in 2013, crushed sales goals DDA acquisition over 300%, Credit Cards 135%, and Lending 200%
Guided branch to Branch of The Year award in 2013 along with 2 Star of Excellence Bankers 2013
Strategically captured new small business clients by prospecting, cold calling, and using a consultative sales model and producing a comprehensive PowerPoint presentation tailored to clients on a weekly basis
Honored with promotion multiple times during tenure to larger and more complex branches
Achieved Pinnacle Award in Q1 2012; Q3 & Q4 2013; Q4 2014; Q2 2016