Summary
Work History
Education
Skills
Timeline
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Kenza Chebihi Hassani

Vestavia Hills,AL

Summary

Dedicated and customer-oriented professional with extensive experience in the hospitality industry, seeking to leverage skills and expertise as a sales representative. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Starbucks Barista

Hilton Birmingham downtown at UAB
Birmingham, AL
02.2024
  • Prepared and served a variety of coffee and tea beverages according to company standards
  • Maintained a clean and organized workspace to ensure efficient service
  • Provided friendly and efficient customer service, contributing to a welcoming atmosphere
  • Assisted in inventory management and restocking supplies as needed.

Guest Service Agent

Hilton Birmingham downtown at UAB
Birmingham, AL
01.2023
  • Welcomed and assisted guests with check-in and check-out processes
  • Addressed guest inquiries and resolved issues promptly, ensuring a high level of satisfaction
  • Coordinated with various hotel departments to fulfill guest requests and enhance their stay experience
  • Handled billing and payment processes accurately.

Night Auditor

Hilton Birmingham downtown at UAB
Birmingham, AL
01.2023
  • Conducted nightly audits of hotel financial transactions and reconciled accounts
  • Prepared detailed financial reports for management review
  • Managed the front desk during nighttime hours, providing exceptional guest service
  • Ensured the safety and security of the hotel premises and guests.

Education

Associate of Science - Criminal Justice

Jefferson State Community College
Hoover, AL
08-2024

Skills

  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Proficient in hotel management software and POS systems
  • Detail-oriented with strong organizational skills
  • Ability to work effectively under pressure
  • Financial reconciliation and reporting
  • Fluent in Arabic

Timeline

Starbucks Barista

Hilton Birmingham downtown at UAB
02.2024

Guest Service Agent

Hilton Birmingham downtown at UAB
01.2023

Night Auditor

Hilton Birmingham downtown at UAB
01.2023

Associate of Science - Criminal Justice

Jefferson State Community College

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Kenza Chebihi Hassani