Kenza Driouache
Loveland,OH
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Maggiano's Restaurant
Cincinnati , Ohio
10.2024 - Current
- Provided excellent customer service to enhance guest dining experiences.
- Assisted in taking and processing food and drink orders efficiently.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely order delivery.
- Handled cash and processed payments accurately at the register.
- Recommended menu items based on customer preferences and inquiries.
- Managed multiple tables while maintaining attention to customer needs.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
Server
Bravo! Cucina Italiana
Cincinnati, OH
06.2024 - 10.2025
- Provided excellent customer service to enhance guest dining experiences.
- Assisted in taking and processing food and drink orders efficiently.
- Collaborated with kitchen staff to ensure timely order delivery.
- Handled cash and processed payments accurately at the register.
- Recommended menu items based on customer preferences and inquiries.
- Managed multiple tables while maintaining attention to customer needs.
- Provided excellent customer service to ensure satisfaction.
Host
Tony’s Steaks and seafood
Cincinnati, Ohio
08.2022 - 06.2024
- Greeted and seated guests promptly upon arrival.
- Managed reservation system to organize seating efficiently.
- Maintained cleanliness and organization of front-of-house area.
- Handled guest complaints with professionalism and empathy.
- Provided support during busy periods to optimize service efficiency.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Education
Completed 1500 Hours - Cosmetology
Paul Mitchell The School
Cincinnati, OH06-2025
High School Diploma -
Greater Ohio Virtual School
Mason, OH06-2024
Skills
- Hair coloring
- Customer service
- Time management
- Problem solving
- Sales techniques
- Positive guest interactions
- Effective customer upselling
Affiliations
- Hair and makeup at a Fashion Show
- Content creation on social media
Languages
Arabic
Native/ Bilingual
Certification
- Licensed Cosmetologist
Timeline
Server
Maggiano's Restaurant
10.2024 - Current
Server
Bravo! Cucina Italiana
06.2024 - 10.2025
Host
Tony’s Steaks and seafood
08.2022 - 06.2024
Completed 1500 Hours - Cosmetology
Paul Mitchell The School
High School Diploma -
Greater Ohio Virtual School
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