Kenza Masterson
Gainesville,FL
Summary
Dynamic professional with a proven track record at Keith Watson Events, adept in event setup and breakdown, and excelling in guest relations. Leveraged strong teamwork and decision-making skills to enhance event experiences, achieving high levels of customer satisfaction. Comfortable with dog grooming techniques, demonstrating a unique blend of hard and soft skills to drive business success at Paws & Play.
Overview
7
7
years of professional experience
Work History
Event Staff Member
Keith Watson Events
05.2024 - Current
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
- Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
- Implemented efficient check-in processes, minimizing wait time for guests upon arrival at events.
- Oversaw event operations to keep running smoothly.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Maintained clean facilities throughout events, contributing to overall guest satisfaction levels.
Volunteer
Town & Country Veterinarians And Pet Resort
09.2023 - Current
- Held cats and dogs for exams
- Ran fecal samples, skin and ear cytologies
- Obtained pulse, temperature, and respiration from dogs and cats
- Maintained clean, neat, and operational facilities to serve program needs.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Volunteer
Cali Cats Animal Rescue
08.2024 - 09.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Promoted environmental awareness with educational workshops and hands-on activities.
Owner
Paws & Play
01.2018 - 03.2020
- Groomed dogs using all the right products and methods.
- Provided overnight pet sitting services, ensuring the comfort and security of both the dog and home.
- Maintained a clean and safe environment for dogs, performing regular cleaning tasks and monitoring play areas.
- Mitigated stress for anxious pets by utilizing calming techniques, creating a more positive grooming experience for all involved parties.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
High School Diploma -
The Rock School
Gainesville, FL05-2024
Skills
- Strong teamwork
- Event setup and breakdown
- Guest relations
- Brand marketing
- Dog grooming techniques
- Basic dog grooming
- Pet grooming
- Decision-making
Timeline
Volunteer
Cali Cats Animal Rescue
08.2024 - 09.2024
Event Staff Member
Keith Watson Events
05.2024 - Current
Volunteer
Town & Country Veterinarians And Pet Resort
09.2023 - Current
Owner
Paws & Play
01.2018 - 03.2020
High School Diploma -
The Rock School
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