Kenzi Vivas Orellana
Houston,TX
Summary
Dynamic and dedicated professional with a strong work ethic and problem-solving skills, honed at Cypress Comprehensive Medical Services. Proven ability to enhance patient satisfaction through effective communication and attention to detail. Adaptable and resilient, I thrive in fast-paced environments while maintaining high standards of service and efficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Babysitter
Friends And Family Members
Houston, TX
05.2014 - Current
- Supervised children's daily activities, ensuring safety and engagement.
- Prepared nutritious meals and snacks, accommodating dietary restrictions.
- Facilitated educational playtime, promoting cognitive and social development.
- Communicated regularly with parents about children's progress and needs.
- Implemented creative solutions to resolve conflicts among siblings.
- Maintained a clean and organized play area to ensure a safe environment.
- Played games, worked on puzzles, and read books to young children.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Curbside Shopper
HEB Grocery Store
9710 Katy Fwy Houston, TX 77055 United States
03.2022 - 08.2023
- Retrieved customer orders efficiently, ensuring timely preparation for curbside pickup.
- Assisted customers with order modifications and inquiries, enhancing overall satisfaction.
- Collaborated with team members to streamline workflows and improve order accuracy.
- Maintained a clean and organized work environment, adhering to safety protocols.
- Monitored product quality during selection process, ensuring freshness and compliance with standards.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Managed high volumes of orders during peak times, prioritizing tasks to maintain efficiency and accuracy.
Front Desk Medical Receptionist
Cypress Comprehensive Medical Services
Cypress, TX
08.2023 - 09.2025
- Managed patient check-ins and check-outs efficiently, ensuring smooth daily operations.
- Scheduled appointments using electronic health record (EHR) systems to optimize provider schedules.
- Verified patient insurance information, enhancing billing accuracy and reducing claim denials.
- Responded to patient inquiries promptly, providing information on services and improving satisfaction rates.
- Coordinated communication between medical staff and patients to streamline care processes.
- Assisted with administrative tasks such as filing and data entry, maintaining organized records.
- Trained new reception staff on operational procedures and EHR system usage for consistency in service delivery.
- Implemented process improvements that enhanced workflow efficiency in front desk operations.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
High School Diploma -
Northbrook
1 Raider Cir Houston, TX 77080 United States05.2019
Skills
Patience and empathy
Problem-solving
Strong work ethic
Attention to detail
Adaptability and resilience
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Medical Receptionist
Cypress Comprehensive Medical Services
08.2023 - 09.2025
Curbside Shopper
HEB Grocery Store
03.2022 - 08.2023
Babysitter
Friends And Family Members
05.2014 - Current
High School Diploma -
Northbrook