Kenzie Buffington
Benton,AR
Summary
Dynamic and dedicated professional with exceptional customer service skills, honed as a Lead Barista at Target. Proven ability to enhance guest satisfaction through personalized beverage preparation and effective team management. Committed to maintaining cleanliness standards while fostering a collaborative environment, resulting in increased productivity and a positive atmosphere.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Barista
Target
Bryant, AR
12.2022 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Received consistent positive feedback from customers regarding exceptional service and beverage quality.
- Maintained clean and organized workspaces, adhering to health and safety standards.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Caretaker
Personal Employer
05.2022 - 11.2022
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Managed medication schedules for residents to ensure timely and accurate administration.
- Increased resident satisfaction, listening to feedback and making necessary adjustments.
- Conducted daily health checks on residents, providing peace of mind for families.
- Improved communication with families, providing regular updates on their loved ones' care.
Server
Davids Bugers
Bryant, AR
08.2020 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Liberal Arts And Sciences - Science
Pulaski Technical College
North Little Rock, ARHigh School Diploma - High School
Bauxite
Bauxite, AR05.2022
Skills
- Cleanliness standards
- Order taking
- Adaptability to change
- Espresso preparation
- Team management
- Guest service
- Friendly and outgoing
- Clear communication
- Exceptional customer service
- Verbal and written communication
Certification
Microsoft Word Certification
Microsoft Excel Certification
Microsoft PowerPoint Certification
Timeline
Lead Barista
Target
12.2022 - Current
Caretaker
Personal Employer
05.2022 - 11.2022
Server
Davids Bugers
08.2020 - 05.2022
Liberal Arts And Sciences - Science
Pulaski Technical College
High School Diploma - High School
Bauxite