STEPHEN HOST
Myrtle Beach,SC
Summary
Results-driven Operations and Program Manager with nearly 10 years of experience leading cross-functional teams, optimizing operational performance, and driving revenue growth across construction, logistics, insurance, and services environments. Proven ability to manage P&L, streamline processes, improve efficiency, and deliver complex projects from initiation through execution. Strong blend of operational leadership, project management, and commercial acumen.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
President & Co-Founder
HOST FAMILY VENTURES, LLC
Myrtle Beach, SC
2024.08 - Current
- Co-founded and lead day-to-day operations for a growing services business, overseeing strategy, budgeting, vendor relationships, and operational execution.
- Established workflows, performance metrics, and reporting structures to support scalable growth and profitability.
- Manage client relationships and ensure service delivery aligns with contractual and quality standards.
Rental Manager
PENSKE TRUCK LEASING
Grand Rapids, MI
2023.04 - 2024.08
- Owned full operational and financial performance of the rental department, managing P&L, controlling expenses, and driving sustainable revenue growth through data-driven decision-making.
- Led and developed cross-functional teams across operations, sales, service, and customer care, aligning execution with business objectives and improving overall operational efficiency.
- Partnered with corporate leadership to implement revenue-generating and process improvement initiatives while ensuring compliance with safety, HR, and regulatory standards.
Property Claims Adjuster
FARMERS INSURANCE EXCHANGE
Grand Rapids, MI
2021.12 - 2023.04
- Managed complex property claims while ensuring compliance with state regulations and company policies.
- Acted as subject matter expert on insurance regulations, market conditions, and industry best practices.
- Collaborated with internal teams to support operational improvements and customer satisfaction.
Account Executive - Outside Sales
Delta Defense
Grand Rapids, MI
2021.04 - 2021.12
- Developed and executed-go-to-market and client engagement strategies aligned with organizational growth objectives, translating customer needs into scalable business solutions.
- Conducted market and stakebolder analysis to assess demand, define priorities, and support data informed decision-making across sales and operations teams.
- Collaborated cross-functionally to support strategic initiatives, improve poces alignment, and drive execution against broader business goals.
Public Safety Officer
City of Greenville, MI and Muskegon, MI
2017.01 - 2021.04
- Conducted investigations and prepared detailed, accurate reports to support regulatory compliance, risk mitigation, and informed decision-making.
- Coordinated with internal teams and external stakeholders to address operational issues, manage incidents, and maintain service continuity in high-responsibility environments.
- Applied sound judgment and structured processes to resolve complex situations, ensuring adherance to policies, procedures, and performance standards.
Infantryman Team Leader
Michigan Army National Guard
Grand Rapids, Michigan
2011.09 - 2021.03
- Led and trained teams in high-stakes, time-sensitive environments, ensuring operational readiness, disciplined execution, and consistent performance against mission objectives.
- Planned and executed complex operations involving coordination across multiple units, risk assessment, resource allocation, and real time problem solving.
- Maintained accountability for personnel development, performance standards, and compliance, fostering a culture of reliability, ownership, and continuous improvement.
Education
Bachelor of Science -
Grand Valley State University
Allendale, MI 2011.09 - 2015.01
Residential Construction
Kent Career Technical Center
Grand Rapids, Michigan 2009.01 - 2010.01
Skills
- Strategic Dacision-Making
- Cnoss-Functional Leadership
- Stakeholder Communication
- Team Development & Coaching
- Conflict Resolution
- Analytical Problem Solving
- Change Management
- Risk Awareness & Mitigation
- Accountability & Ownership
- Results-Oriented Execution
- Budgeting & Cost Management
- Profit & Loss (P&L) Analysis
- Operational Process Improvement
- Project Management (Agile, Scrum, Waterfall)
- KPI Tracking & Performance Reporting
- Inventory & Resource Management
- CRM Systems (Salesforce, Jobber, ServiceTitan)
- Estimating & Job Costing Software (Xactimate)
- Risk Management & Compliance
Timeline
President & Co-Founder
HOST FAMILY VENTURES, LLC
2024.08 - Current
Rental Manager
PENSKE TRUCK LEASING
2023.04 - 2024.08
Property Claims Adjuster
FARMERS INSURANCE EXCHANGE
2021.12 - 2023.04
Account Executive - Outside Sales
Delta Defense
2021.04 - 2021.12
Public Safety Officer
City of Greenville, MI and Muskegon, MI
2017.01 - 2021.04
Infantryman Team Leader
Michigan Army National Guard
2011.09 - 2021.03
Bachelor of Science -
Grand Valley State University
2011.09 - 2015.01
Residential Construction
Kent Career Technical Center
2009.01 - 2010.01