KENZIE MCDOWELL
Tucson,AZ
Summary
I am an adaptable, creative and highly motivated individual who always embraces new challenges. With experience in community engagement, leadership roles and management, I have the ability to utilize effective communication strategies and create meaningful connections. I have a passion for content production that tells a story and truly resonates with viewers. As a former Division I athlete, I have developed a strong sense of discipline and an excellent work ethic, allowing me to perform well in high-stress situations with close attention to detail. I thrive in collaborative environments and have great interpersonal skills. I am also capable of working effectively individually with the ability to quickly master new skills.
Overview
10
10
years of professional experience
Work History
Freelancer (remote)
RNM Engineering
Tucson, AZ
09.2025 - Current
- Logo/digital design & creation
- Spec editing
- Proposal design/creation
- Presentation design/creation
- Note write-ups/organization
Barista/BOH Team Member
Ren Coffeehouse
Tucson, AZ
09.2025 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Trained new employees, sharing knowledge and expertise of coffee preparation techniques and preferred customer service practices
- Maintained cleanliness and organization of workstations to ensure efficient service delivery
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Checked food preparation and presentation to verify quality and consistency
- Contributed to a positive customer experience by preparing high-quality dishes in a timely manner, following recipes and presentation standards
- Implemented inventory management procedures, optimizing stock levels for peak hours
- Resolved customer complaints effectively, fostering positive relationships and repeat business
- Contributed to a positive team environment through effective communication and collaboration with colleagues
- Collaborated and shared ideas among staff to increase efficiency and quality output
Video Content Producer
CK Strength
Tucson, Arizona
01.2024 - Current
- Developed, collaborated and shared ideas for social media content creation to ensure business success
- Researched fitness trends, audience preferences, and competitor content to establish the best video topics and production styles
- Utilized effective communication strategies and created fitness scripts, translating expert knowledge into digestible, engaging formats for diverse audiences/clients
- Produced engaging video content to enhance brand visibility and audience engagement
- Scripted fitness tutorials, translating expert knowledge into digestible, engaging formats for diverse audiences
- Shot, edited, and finalized videos to be posted
- Consistently met strict deadlines by prioritizing tasks and effectively managing and organizing resources, ensuring timely project completion
- Collected performance metrics (views, engagement, retention) to refine future content and improve reach
- Presented creative concepts and campaign results to marketing and leadership through pitch decks, video reels, and verbal briefings
Bartender Shift Manager, Content Creator
The Kava Bar
Tucson, AZ
08.2022 - 08.2025
- Utilized research, writing and editing skills to produce engaging, informative and error-free written content that educate and engage the kava community (blog articles, newsletters, product descriptions)
- Created promotional content for social media (videos/reels, advertising, promotional deals and events)
- Crafted engaging content across diverse platforms, (enhancing brand voice and audience connection)
- Gathered customer feedback and market insights to shape blog topics, social media posts, and promotional campaigns
- Analyzed web traffic and social media metrics to optimize content strategy and improve brand visibility
- Technical copy editor (menus, promotions, social media, website, etc.)
- Collaborated with writers to refine messaging and enhance overall content quality.
- Event coordination and planning– maintaining communication and meetings with multiple people/groups, oversee event setup and breakdown, troubleshooting, event timelines, managing and scheduling staff/volunteers, budget tracking, ensure safety and smooth flow of activities, create and share promotional material and social media content, engage with attendees before, during and after event, collect feedback and analyze attendance, engagement and budget performance for future improvements / things that were successful, and prepare post-event reports (Dj nights, vendors, open mics, stand-up-comedy, holiday events, sports game nights, promotional events, etc.)
- Managed team communications, delivering updates and training materials both verbally and in writing.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Customer service.
- Oversaw daily operations, enhancing workflow efficiency across departments.
- Curated lasting, meaningful relationships with customers.
- Resolved customer complaints professionally.
- Managed and supervised cleanliness of establishment, crafted beverages, handled inventory.
- POS and money handling.
Lead Bartender, Content Creator
The Kava Den
Tucson, AZ
02.2023 - 12.2024
- Utilized research, writing and editing skills to produce engaging, informative and error-free written content that educate and engage the kava community (blog articles, newsletters, product descriptions)
- Created promotional content for social media (videos/reels, advertising, promotional deals and events)
- Crafted engaging content across diverse platforms (enhancing brand voice and audience connection)
- Gathered customer feedback and market insights to shape blog topics, social media posts, and promotional campaigns
- Analyzed web traffic and social media metrics to optimize content strategy and improve brand visibility
- Technical copy editor (menus, promotions, social media, website, etc.)
- Collaborated with writers to refine messaging and enhance overall content quality.
- Event coordination and planning– maintaining communication and meetings with multiple people/groups, oversee event setup and breakdown, troubleshooting, event timelines, managing and scheduling staff/volunteers, budget tracking, ensure safety and smooth flow of activities, create and share promotional material and social media content, engage with attendees before, during and after event, collect feedback and analyze attendance, engagement and budget performance for future improvements / things that were successful, and prepare post-event reports (Dj nights, vendors, open mics, stand-up-comedy, holiday events, sports game nights, promotional events, etc.)
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Customer service.
- Curated meaningful relationships and made customers feel welcome.
- Resolved customer complaints professionally.
- POS and money handling.
Sports Broadcasting Intern
520 Sports
Tucson, AZ
09.2022 - 01.2023
- Assisted in producing live sports broadcasts, ensuring seamless operation and adherence to production schedules
- Conducted live interviews of players/sports teams
- Assisted in live reporting and commentary of sports games
- Operations - setup/breakdown of recording, video, and lighting equipment, start recordings and organize team prior to interviews
Nanny
Various
Asheville, NC
01.2019 - 08.2022
- Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth
- Ensured close supervision and safety
- Supported children in play activities, meals, and snacks, hygiene and socialization
- Created professional and lasting relationships with families
Sports Journalism/Broadcasting Intern
Asheville City Soccer Club (Semi-pro)
Asheville, NC
04.2022 - 07.2022
- Completed in-depth research and interviews
- Wrote pre and post game sports stories
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Video and photography
- Game day operations - set up and breakdown of facilities and events
Soccer Coach
Asheville Shield Football Club
Asheville, NC
08.2021 - 04.2022
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts
- Created coaching plans for practice and games
- Analyzed game footage to identify areas for improvement and inform tactical adjustments
- Developed coaching strategies specific to team needs and learning style, tailoring them when necessary
- Collaborated with club administration on strategic planning for team development and growth opportunities
- Maintained open, constructive communication with players and parents regarding playing time, player progress/feedback, and concerns in a professional manner
- Fostered a positive team environment, promoting sportsmanship and collaboration among players
- Developed meaningful relationships through leadership and compassion
- Traveled to and from games, including out of town
Soccer Camp Coach (seasonal)
Asheville Buncombe Youth Soccer Association
Asheville, NC
05.2016 - 08.2021
- Checked players in and out of camp, keeping thorough record of attendance to ensure safety.
- Planned, organized and facilitated daily soccer practice sessions
- Evaluated player performance regularly, offering constructive feedback to promote individual improvement and teamwork
- Engaged parents, players and staff to maintain open, constructive communications
- Effectively managed and dealt with parent and player concerns in a professional manner
- Mentored junior coaches, providing guidance on effective coaching techniques and player development strategies
- Contributed to overall camp success through active participation in staff meetings and continuous professional development opportunities
- Collaborated with other fellow coaches to plan group games and drills
Dog Daycare Attendant
Doghouse Doggie Daycare
Asheville, NC
01.2016 - 05.2021
- Gave animals proper attention and supervision to promote secure environment in owner's absence (cats and dogs)
- Communicated professionally with pet owners and resolved any problems/complaints
- Front desk operations —increased efficiency by effectively managing phone calls, emails, walk-in clients
- Handled cash transactions and maintained sales and payments records accurately
- Maintained detailed records of client information / animals behavior, health, and progress
- Ability to read animal behaviors/body language and handle them properly to ensure animal safety
Front Desk Receptionist
Ladies Workout Asheville
Asheville, NC
02.2018 - 12.2019
- Greeted guests at front desk
- Created welcoming and professional environment for employees and guests
- Managed check-in and check-out process
- Coordinated, confirmed and scheduled appointments and meetings
- Maintained a clean and organized front desk area
- Answered phone calls and emails
- Left notes and voicemails/messages for staff and owner
- Assisted with maintaining childcare center and filled in to watch children when needed
- Performed closing duties at the end of the day (cleaned, organized, shut down systems, turned off lights, locked up facility)
Law Firm Assistant
Rich Maita Law Firm
Asheville, NC
08.2016 - 01.2017
- Scanned, organized and filed important legal documents
- Answered phone calls
- Welcomed and checked in clients
- Properly dealt with client concerns and answered client questions
- Scheduled client appointments
- Left detailed notes and delivered important information to staff/lawyer
Education
Bachelor of Arts - Mass Communications
University of North Carolina At Asheville
Asheville, NC12 2021
Skills
- Proofreading, Editing, Writing (AP Style)
- Detail Oriented
- Leadership, Coaching and Management
- Customer Service and Client Relations
- Brand storytelling
- Video Production
- Problem Solving
- Organization and Multitasking
- Public Speaking
- Event Coordination
- Microsoft Office Proficiency (Word, Excel, Powerpoint, etc)
- Adobe Creative Cloud Proficiency
Accomplishments
- University of North Carolina at Asheville Women's Soccer (2018-2021)
- Queen's University of Charlotte Women's Soccer (2017-2018)
Timeline
Freelancer (remote)
RNM Engineering
09.2025 - Current
Barista/BOH Team Member
Ren Coffeehouse
09.2025 - Current
Video Content Producer
CK Strength
01.2024 - Current
Lead Bartender, Content Creator
The Kava Den
02.2023 - 12.2024
Sports Broadcasting Intern
520 Sports
09.2022 - 01.2023
Bartender Shift Manager, Content Creator
The Kava Bar
08.2022 - 08.2025
Sports Journalism/Broadcasting Intern
Asheville City Soccer Club (Semi-pro)
04.2022 - 07.2022
Soccer Coach
Asheville Shield Football Club
08.2021 - 04.2022
Nanny
Various
01.2019 - 08.2022
Front Desk Receptionist
Ladies Workout Asheville
02.2018 - 12.2019
Law Firm Assistant
Rich Maita Law Firm
08.2016 - 01.2017
Soccer Camp Coach (seasonal)
Asheville Buncombe Youth Soccer Association
05.2016 - 08.2021
Dog Daycare Attendant
Doghouse Doggie Daycare
01.2016 - 05.2021
Bachelor of Arts - Mass Communications
University of North Carolina At Asheville