Kenzie Nicholson
Kailu,HI
Summary
Skilled in overseeing financial, operational, marketing and customer service areas. Proven abilities in launching and growing successful business.
Overview
9
9
years of professional experience
Work History
Managing Co-Owner
Lumor Heavy Equipment Repair LLC
04.2022 - Current
- Oversee daily business operations and financial decisions to drive profitability and growth.
- Develope long-term relationships with key clients, vendors and service providers.
- Resolve customer service issues with timely and professional resolutions.
- Negotiate contracts with vendors and service providers to secure favorable terms of service.
- Forecast and managed budgets to boost cost-effectiveness and profitability.
Licensed Insurance Agent
Insurance Associates
07.2019 - Current
- Calculate quotes and educated potential clients on insurance options.
- Attend continuing education courses and workshops to gain additional insurance industry knowledge.
- Leverage knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommend type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Administrative Assistant
Insurance Associates
04.2019 - 08.2023
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
Salesperson
Native Teachers
10.2017 - 02.2019
- Worked to build relationships with customers and built potential for additional sales.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Provided product benefits and advantages and discussed pricing with interested parties.
General Manager of Food Service
Diventare
09.2016 - 09.2017
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw training of new team members.
Barista
Microsoft
11.2015 - 02.2016
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Food and Beverage Attendant
Jolt Cafe
04.2015 - 10.2015
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Processed payments for orders and provided customers with change.
Food and Beverage Attendant
The George Hotel
10.2014 - 03.2015
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor of Arts - Spanish Language And Literature / History
Virginia Tech
Blacksburg, VASkills
- Oversee Administrative Functions
- Organizational Structuring
- Finance and Accounting Oversight
- Manage Operations
Affiliations
- Kailua Chamber of Commerce Membership Committee Co-Chair/ Board Member
- Honolulu Association of Insurance Professionals Membership Committee Co-Chair
Timeline
Managing Co-Owner
Lumor Heavy Equipment Repair LLC
04.2022 - Current
Licensed Insurance Agent
Insurance Associates
07.2019 - Current
Administrative Assistant
Insurance Associates
04.2019 - 08.2023
Salesperson
Native Teachers
10.2017 - 02.2019
General Manager of Food Service
Diventare
09.2016 - 09.2017
Barista
Microsoft
11.2015 - 02.2016
Food and Beverage Attendant
Jolt Cafe
04.2015 - 10.2015
Food and Beverage Attendant
The George Hotel
10.2014 - 03.2015
Bachelor of Arts - Spanish Language And Literature / History
Virginia Tech
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