Paula Plourde
Hampton,CT
Summary
Detail-oriented and dependable professional with a strong foundation in healthcare administration, customer engagement, and data management. Known for excellent verbal and written communication skills, a positive and collaborative mindset, and a keen eye for coding accuracy and compliance. Experienced in coordinating meetings, verifying insurance eligibility, and efficiently navigating electronic health record systems. Brings a deep understanding of medical terminology and a commitment to delivering high-quality, patient-centered service
Overview
13
13
years of professional experience
Work History
Managing Co-Owner
Miss Cutie Pie's Dog Treats
04.2020 - 04.2024
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Designed eye-catching product labels and packaging that enhanced brand recognition and customer appeal
- Created and maintained a professional website, optimizing user experience and showcasing products effectively
Cashier/Customer Service Representative
Lowes Home Improvment
05.2013 - 09.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
Hotel Front Desk Clerk
Sturbridge Host Hotel
03.2011 - 08.2012
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Resolved service-related problems and documented actions in system.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Associate of Arts - Medical Assisting
CT State Community College: Quinebaug Valley
Danielson, CTMedical Billing And Coding
Branford Hall Career Institute
South WindsorSkills
- Strong verbal and written communication
- Positive mindset
- Customer engagement
- Meeting coordination
- Coding accuracy and compliance
- Efficient data management
- Experienced in electronic health record systems
- Expertise in medical terminology
- Insurance eligibility verification
Timeline
Managing Co-Owner
Miss Cutie Pie's Dog Treats
04.2020 - 04.2024
Cashier/Customer Service Representative
Lowes Home Improvment
05.2013 - 09.2015
Hotel Front Desk Clerk
Sturbridge Host Hotel
03.2011 - 08.2012
Associate of Arts - Medical Assisting
CT State Community College: Quinebaug Valley
Medical Billing And Coding
Branford Hall Career Institute
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