Kenzie Pokorny
Enumclaw,WA
Summary
Reliable and friendly, Quick to learn and master new concepts and skills. I am passionate about quality customer service and creating a satisfying customer experience.
Overview
8
8
years of professional experience
Work History
Barista
Espresso Stop
Enumclaw, WA
04.2024 - Current
- Prepared high-quality espresso beverages using industry-leading equipment and techniques.
- Trained new staff on coffee preparation and customer service best practices, enhancing team efficiency.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Developed seasonal beverage recipes that increased customer interest and engagement.
Assistant Pastry Chef
Pioneer Coffee Roasting
Cle Elum, WA
10.2023 - 04.2024
- Assisted in preparation and presentation of pastries, ensuring quality and consistency.
- Maintained inventory of baked goods, optimizing stock levels to prevent shortages.
Barista, Server, Bartender
Copper Coins Drinkery
Sumner, WA
06.2023 - 09.2023
- Operated espresso machines and brewing equipment with precision, maintaining product quality standards.
- Prepared high-quality beverages consistently, ensuring customer satisfaction and repeat business
- Crafted and served high-quality cocktails, enhancing customer satisfaction through personalized drink recommendations.
- Managed multiple tables efficiently during peak service hours.
Office Admin, BDC Agent
Larson Automotive Group
Puyallup, WA
01.2021 - 01.2023
- Managed inbound and outbound calls to facilitate customer inquiries and appointments.
- Coordinated effectively with service advisors and parts department, ensuring seamless delivery of vehicle repair services to clients.
- Coordinated office operations to enhance workflow efficiency and support team objectives.
Barista
Cafe Elite Coffee Co.
Buckley, WA
01.2018 - 01.2021
- Fostered strong customer relationships by providing personalized service.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
High School -
Enumclaw High School
Enumclaw, WASkills
- Ability to handle/resolve problems
- Strong written and oral communication
- Retail merchandising expertise
- Cash handling and sales experience
- Accuracy and attention to detail
- Works well independently or as a team
- Organization and prioritization
Timeline
Barista
Espresso Stop
04.2024 - Current
Assistant Pastry Chef
Pioneer Coffee Roasting
10.2023 - 04.2024
Barista, Server, Bartender
Copper Coins Drinkery
06.2023 - 09.2023
Office Admin, BDC Agent
Larson Automotive Group
01.2021 - 01.2023
Barista
Cafe Elite Coffee Co.
01.2018 - 01.2021
High School -
Enumclaw High School