Kenzie Stout
Sand Springs,OK
Summary
Experienced customer service professional with 10 years in aerospace manufacturing and MRO. Specializes in managing complex repairs for commercial aircraft components, streamlining internal processes, and delivering exceptional customer support. Known for expertise in ERP systems, team training, and communication with stakeholders. Proven track record of improving turnaround times, aligning customer satisfaction with organizational goals, and leading teams effectively.
Overview
16
16
years of professional experience
Work History
Customer Service - Inside Sales Specialist
AMETEK Drake Air/Southern Aeroparts
07.2022 - Current
- Coordinate repairs of heat exchangers, oil coolers, and actuators for commercial aircraft, ensuring timely service and regulatory compliance.
- Serve as the primary liaison between customers and internal departments, providing real-time status updates and proactive communication.
- Identify and implement process improvements that align customer satisfaction with business goals, including cost-effective solutions and faster turnaround times.
- Act as the department expert for the Quantum ERP system, offering cross-functional support and resolving system-related questions.
- Communicate directly with internal leadership and customer executives to drive issue resolution, prioritize urgent repairs, and support long-term relationships.
- Train and mentor current and new team members, reinforcing consistency and efficiency across the department.
Customer Administrator II – Aftermarket
NORDAM, LLC
10.2017 - 07.2022
- Provided customer support support for business jet nacelle programs with a focus on compliance and service delivery.
- Developed support programs and coordinated repairs, costs, and scheduling.
- Facilitated cross-functional collaboration and continuous improvement efforts.
Inventory Control/Customer Service
Robertson Tire Company
06.2009 - 12.2017
- Managed inventory and advised customers on product selection across 13 retail locations.
- Performed cash handling and retail operations support.
Document Control Associate – Lead
NORDAM, LLC
12.2014 - 10.2017
- Maintained secure document access and revision control for engineering and compliance records.
- Supported global trade compliance and trained users on documentation systems.
Strategic Content Development Intern
Ailetron, LLC
08.2014 - 01.2015
- Conducted research on aerospace education availability and prepared statistical reports.
- Produced documentation on survey design and methodology.
Education
Master of Science - Aviation & Space
Oklahoma State University
Stillwater, OK12.2017
Bachelor of Science - Aerospace Administration & Operations, Aviation Management
Oklahoma State University
Stillwater, OK05.2016
Associate of Arts - Enterprise Development
Tulsa Community College
Tulsa, OK05.2016
Associate of Applied Science - Air Traffic Control
Tulsa Community College
Tulsa, OK05.2014
Associate of Applied Science - Office Information Systems Technology
Oklahoma State University
Stillwater, OK08.2011
Skills
- Quantum ERP
- SAP
- Microsoft Office Suite
- Adobe Creative Suite
- Technical Documentation
- Cross-functional Communication
- Team Leadership
- Problem Solving
- Process Improvement
- Customer Relationship Management
Timeline
Customer Service - Inside Sales Specialist
AMETEK Drake Air/Southern Aeroparts
07.2022 - Current
Customer Administrator II – Aftermarket
NORDAM, LLC
10.2017 - 07.2022
Document Control Associate – Lead
NORDAM, LLC
12.2014 - 10.2017
Strategic Content Development Intern
Ailetron, LLC
08.2014 - 01.2015
Inventory Control/Customer Service
Robertson Tire Company
06.2009 - 12.2017
Master of Science - Aviation & Space
Oklahoma State University
Bachelor of Science - Aerospace Administration & Operations, Aviation Management
Oklahoma State University
Associate of Arts - Enterprise Development
Tulsa Community College
Associate of Applied Science - Air Traffic Control
Tulsa Community College
Associate of Applied Science - Office Information Systems Technology
Oklahoma State University
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