Kenzington Keating
Sioux Falls,SD
Summary
Highly motivated professional with 6+ years of Microsoft Office proficiency and a proven track record in fast-paced customer service environments. Adept at working effectively unsupervised, quickly mastering new skills, and leading teams of 40+ associates. Committed to delivering exceptional remote customer experiences through strong interpersonal, multitasking, and problem-solving abilities.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Collections Agent
Target
Minneapolis, MN
09.2025 - Current
- Managed inbound and outbound collections calls to resolve outstanding accounts effectively.
- Developed and implemented strategies for improving payment recovery rates across customer accounts.
- Trained new team members on best practices for collections processes and customer service techniques.
- Analyzed account data to identify trends in payment behavior, enhancing collection strategies accordingly.
PROCESS ASSISTANT
AMAZON
07.2023 - 08.2025
- Provided technical assistance for system upgrades and maintenance activities.
- Facilitated staff training sessions on new process implementation.
- Coordinated cross-functional activities for successful new process implementation.
- Conducted regular audits and reviews to ensure document accuracy against established standards.
- Participated in meetings with internal teams to discuss process changes and modifications.
- Maintained up-to-date documentation of processes, including workflows, procedures, and guidelines.
SERVER
Granite City Food and Brewery / The Barrel House
02.2022 - 06.2023
- Prepared and served food and beverages to customers.
- Greeted and accommodated guests, ensuring a positive experience from the first interaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Responded quickly to meet customer needs and resolve problems.
- Collaborated effectively with coworkers to complete tasks.
BARTENDER
CONNEXIONS CASINO
05.2020 - 02.2022
- Delivered excellent customer service in a fast-paced environment.
- Responded quickly to meet customer needs and resolve problems.
- Provided efficient and courteous service to customers at all times.
- Met deadlines while maintaining high-quality deliverables.
CASINO GAMES SPECIALIST
GRAND FALLS CASINO
08.2018 - 05.2020
- Maintained friendly guest service in a fast-paced, high-stress environment.
- Acquired new skills to benefit the company and guests.
- Provided exceptional customer service while adhering to company policies.
- Demonstrated effective customer service management in a fast-paced environment.
- Maintained knowledge of all gaming regulations and policies set by the state gaming commission.
- Observed games and notified supervisors of disputes or problems with patrons.
- Delivered excellent customer service by cheerfully answering questions and providing game instructions.
Education
High School Diploma -
New Technology Highschool
Sioux Falls05-2016
Skills
- Exceptional Interpersonal Skills
- Strong Work Ethic
- Adaptability
- Effective Unsupervised Work
- Quickly Mastering New Skills
- Customer Service Expertise
- Multitasking
- Time Management
- Problem Resolution
- Microsoft Office Suite
- Technical Assistance
- Process Implementation
- Documentation Management
- Accuracy Auditing
- POS Operation
- Cash Handling
- Leadership & Team Coordination
Timeline
Collections Agent
Target
09.2025 - Current
PROCESS ASSISTANT
AMAZON
07.2023 - 08.2025
SERVER
Granite City Food and Brewery / The Barrel House
02.2022 - 06.2023
BARTENDER
CONNEXIONS CASINO
05.2020 - 02.2022
CASINO GAMES SPECIALIST
GRAND FALLS CASINO
08.2018 - 05.2020
High School Diploma -
New Technology Highschool