Hardworking, highly motivated, professional, eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
Work History
Receptionist
Americas Best Contacts And Eyeglasses
02.2025 - Current
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Handled cash transactions and maintained sales and payments records accurately.
Responded to inquiries from callers seeking information.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Assisted with planning office events execution.
Mail Technician
IRS
03.2021 - 02.2025
Review forms, file material, and transcribe taxpayer documents.
Opening and sorting forms into the correct area.
Collaborate with colleagues in double-checking that forms are sorted correctly and merging forms together.
Utilized problem-solving skills to quickly resolve issues that arose during operations.
Answer questions and train colleagues on the job. This ranged from one person to fifty people.
Developed training materials for new staff members on the use of mail-processing equipment and procedures.
Maintained a clean and organized work area according to safety protocols.
Delivered onboarding materials to new hires, providing an overview of the tasks and responsibilities within our department.
Oversaw employee engagement initiatives, including planning company-wide events, coordinating with senior management, managing budgets, and organizing relevant information.
Data Entry
IRS
06.2022 - 01.2023
Entering data from forms onto the computer and reviewing previously entered data.
Learning software programs and working on computers.
Updated existing databases with new entries on a regular basis.
Developed organizational skills to effectively manage large amounts of paperwork and records in an efficient manner.
Compiled and sorted confidential information according to established procedures.
Warehouse Worker
Simple Stories
04.2020 - 03.2021
Cross trained in all aspects of the warehouse.
Finding the correct scrapbook papers and putting together kits for customer demands.
Attended scrapbooking expos and events and help customers check in and complete transactions.
Consistently lifted materials weighing as much as 50 pounds.
Maintained facility equipment and materials in neat, clean, and orderly fashion.
Collaborated with team members to optimize efficiency in the warehouse.
Received oral instructions to determine work assignments and material and equipment needs.
Childcare Provider
Wendi Davis-Cox
05.2019 - 08.2019
Provided care for two children.
Organized activities such as games, arts and crafts, music, outdoor play.
Assisted in preparing food and serving meals and refreshments to children.
Managed multiple tasks simultaneously while responding quickly to changing needs of the children.
Implemented positive reinforcement techniques to encourage desired behaviors in children.
Developed age-appropriate activities to engage children and foster learning.
Maintained safe play environment by carefully monitoring children.
Communicated with children's parents and guardians about daily activities, behaviors, and related issues.