Kenzo Hein
Daly City,CA
Summary
A dedicated and dynamic individual seeking to leverage extensive experience in customer service and contribute to a team-oriented environment. Offers a strong educational background in business management, excellent team leadership skills, and a track record of driving customer satisfaction. Agile leadership, cross functional, multi tasking and escalation. Floor management. High-energy person brings significant experience and great customer service skills. Enthusiastic, friendly and personable.
Overview
9
9
years of professional experience
Work History
Member Experience Associate
AAA Mountain West Group
Daly City, CA
04.2024 - Current
- Greeted members upon arrival and provided assistance with membership inquiries.
- Facilitated the onboarding process for new members, including providing tours of facility and completing paperwork.
- Provided customer service to resolve any issues or concerns that arose during a member's visit.
- DMV issues members may have
- Provide and correct forms and paperwork
- Insurance servicing
- Balance end of day cashier account
- Recommend and guide members to resolve issues
- Verify paperwork and forms
- Answered incoming calls regarding membership inquiries and complaints in a professional manner.
- Ensured compliance with local laws and regulations when handling customer data or processing payments.
- Developed promotional materials such as flyers, brochures, and posters to advertise membership benefits.
- Performed daily maintenance tasks around the facility such as restocking supplies or cleaning equipment.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Apple Computing Specialist
Best Buy
Daly City, CA
03.2024 - 04.2024
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted customers with product selection, sizing and styling.
- Developed trusting relationships with customers by making personal connections.
- Configured and troubleshot server hardware and software issues.
- Researched, evaluated and recommended new technologies to improve the computing environment.
Sales Associate
Best Buy
01.2023 - 03.2024
- Manage inventory and display setups
- Work in a fast-paced environment, maintaining high levels of customer service.
- Assisted in the training of new employees.
- Supervised staff during shift changes and ensured transition went smoothly.
- Helped customers find specific products, answered questions, and offered product advice.
Jewelry Sales Associate
Tan Family Co. Ltd.
01.2020 - 01.2022
- Delivered exceptional customer service in a luxury retail setting
- Assisted in product selection and personalized customer experience
- Contributed to team performance and sales targets.
Team Leader & Baker
Bunny’s Craving
01.2018 - 01.2020
- Supervised and trained new staff
- Oversaw daily operations and ensured quality control
- Managed inventory and supply orders.
Cashier (Part-time)
Yellow Mart
01.2016 - 01.2018
- Handled transactions and provided excellent customer service
- Maintained cleanliness and organization of the checkout area
- Assisted customers with product location and information.
Education
Bachelor's Degree in Business Management and Administration -
University of Northampton, UK
Skills
- Enthusiastic and Energetic
- CRM platforms
- Ability to execute
- Team Player
- Quick Learner
- Proficient in a Fast-Paced Environment
- Accountable and Dependable
- Product Sales
- Business Development
- Problem-Solving Skills
- Relationship Building
- Exceptional Customer Service
- Transformational thinking
- Inventory management
- Floor management
- Cross-functional coordination
- Feedback collection
- Database Maintenance
- Account Management
- Point of sale system
- Financial Transactions
Timeline
Member Experience Associate
AAA Mountain West Group
04.2024 - Current
Apple Computing Specialist
Best Buy
03.2024 - 04.2024
Sales Associate
Best Buy
01.2023 - 03.2024
Jewelry Sales Associate
Tan Family Co. Ltd.
01.2020 - 01.2022
Team Leader & Baker
Bunny’s Craving
01.2018 - 01.2020
Cashier (Part-time)
Yellow Mart
01.2016 - 01.2018
Bachelor's Degree in Business Management and Administration -
University of Northampton, UK
References
Available upon request
Leadership Experience
- Supervised and trained new staff
- Oversaw daily operations and ensured quality control
- Managed inventory and supply orders
- Floor management
- Cross functional training
- Implement urgency and cultural value
- Inventory management
References
Available upon request
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