Summary
Overview
Work History
Education
Skills
World Traveler, reading, art, movies and theatre
Timeline
Generic

Anita Jones

Sun City West,AZ

Summary

Customer Service is my number one concern when working with clients. I want to make sure they have the best and most thorough experience and know they will be taken care of.

I am an accomplished World Travel Agent with a proven track record at AAA Mountain West Group & Costco Travel. I am experience in international reservations and interpersonal communications. Excelled in securing optimal travel deals, enhancing customer satisfaction, and cultivating a loyal clientele through exceptional service and negotiation skills. Achieved significant business growth by having personal experience and knowledge of geographical destinations around the world. I have always had valuable client relationships.

Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.


Overview

25
25
years of professional experience

Work History

World Travel Agent

AAA Mountain West Group
01.2017 - Current
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Followed up with customers to increase customer service with travel plans.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

World Travel Agent

Costco Travel
01.2000 - 05.2012
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.

Education

Associate of Arts - Business And Accounting

Knapp College of Business
Auburn, WA
06-1984

Skills

  • International reservations
  • Geography Knowledge
  • Travel packages
  • Interpersonal communications
  • Client Relations

World Traveler, reading, art, movies and theatre

I have been fortunate to travel around the world and experience so many cultures that have opened my eyes to all walks of life.

I now love reading as I did so when traveling between various long journeys over the years.  When abroad I love going to the theatre and still loving to do so today.  I am quite the movie buff and love watching movies based on true stories the most.

Timeline

World Travel Agent

AAA Mountain West Group
01.2017 - Current

World Travel Agent

Costco Travel
01.2000 - 05.2012

Associate of Arts - Business And Accounting

Knapp College of Business
Anita Jones