Kenzy Hawkes
Summary
Dynamic professional with a proven track record at Crump Reese Motor Company, excelling in financial recordkeeping and customer service. Demonstrated strong organization and empathy, enhancing operational efficiency and client satisfaction. Successfully reduced late payments through diligent invoice processing and follow-ups, fostering lasting relationships and ensuring timely financial reporting.
Overview
5
5
years of professional experience
Work History
Receptionist, Accounts Receivable
Crump Reese Motor Company
09.2023 - Current
- Managed incoming calls and directed inquiries to appropriate departments, ensuring efficient communication flow.
- Processed customer payments and maintained accurate accounts receivable records for timely financial reporting.
- Facilitated reconciliation of accounts, identifying discrepancies and implementing corrective measures to ensure accuracy.
- Assisted in preparing monthly statements and reports, enhancing transparency in financial transactions.
- Collaborated with team members to streamline office procedures, improving overall operational efficiency.
- Developed strong relationships with clients, addressing concerns promptly to enhance customer satisfaction and retention.
- Implemented improved filing systems for invoices and payment records, increasing accessibility and organization of financial documents.
- Managed incoming calls with professionalism, directing inquiries to relevant departments.
- Demonstrated versatility in handling multiple responsibilities including receptionist duties, accounts receivable tasks, and general administrative support.
- Organized office documents and files, maintaining a clean workspace for optimal productivity.
- Maintained accurate financial records through diligent data entry, contributing to overall company organization.
- Reduced late payments by timely processing of invoices and consistent follow-up with clients.
- Optimized cash flow management by accurately recording payments received from clients.
- Resolved client concerns quickly through effective problem-solving techniques and exceptional customer service skills.
- Collaborated with team members to ensure the smooth operation of daily tasks, fostering a positive work environment.
- Loaned company vehicles, while getting all of the information to loan out properly.
- Made sure customers followed proper protocol/ rules for loaned out vehicles.
Hairstylist
Insatiable Kare Salon
09.2023 - 10.2024
- Provided personalized hair consultations to achieve desired styles and enhance client satisfaction.
- Executed a variety of cutting, coloring, and styling techniques to meet diverse client needs.
- Maintained cleanliness and organization of workstations to ensure a safe and inviting environment.
- Utilized industry-standard tools and products to deliver high-quality hair services effectively.
- Developed strong relationships with clients, fostering loyalty through exceptional service and follow-ups.
- Implemented new styling trends and techniques to enhance service offerings and attract clientele.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Determined appropriate hair treatments based on conditions and textures.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Distributed business cards outside of salon to generate new business.
Supervisor of Fast Food
Taco Time
03.2022 - 09.2023
- Supervised daily operations to ensure efficient service and adherence to food safety standards.
- Trained staff in customer service techniques and operational protocols for improved performance.
- Implemented inventory control procedures to minimize waste and optimize stock levels.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
Lot Tech
Crump Reese Motor Company
05.2020 - 03.2022
- Conducted vehicle inspections to ensure operational readiness and safety compliance.
- Assisted in maintaining organized lot, promoting efficiency and accessibility of vehicles.
- Collaborated with team members to manage vehicle inventory effectively.
- Utilized cleaning equipment to maintain cleanliness and appearance of vehicles.
- Maintained a clean and organized lot, resulting in a professional appearance that attracted potential buyers.
- Performed minor repairs and maintenance tasks on vehicles as needed, ensuring top-quality condition for customers.
- Transported cars between dealership locations, auctions, or other sites as required, supporting business operations effectively.
- Aided in reducing theft risk by consistently locking vehicles and securing keys in designated areas after use.
Education
Cosmetology Certificate - Cosmetology
Bridgerland Technical College
Brigham City, UT06-2023
High School Diploma -
Bear River High School
Tremonton, UT03-2022
Skills
- Empathy and patience
- Strong organization
- Filing systems
- Data entry proficiency
- Invoice processing
- Document management
- Financial recordkeeping
- Basic accounting
- Cash handling experience
- Appointment scheduling
- Document preparation
- Customer service
Timeline
Receptionist, Accounts Receivable
Crump Reese Motor Company
09.2023 - Current
Hairstylist
Insatiable Kare Salon
09.2023 - 10.2024
Supervisor of Fast Food
Taco Time
03.2022 - 09.2023
Lot Tech
Crump Reese Motor Company
05.2020 - 03.2022
Cosmetology Certificate - Cosmetology
Bridgerland Technical College
High School Diploma -
Bear River High School
Similar Profiles
Garett ConradGarett Conrad
Sales Associate/Assistant Finance Manager at Crump-Reese MotorsSales Associate/Assistant Finance Manager at Crump-Reese Motors
Jade YinJade Yin
Production Operator at The Hershey Company- Reese PlantProduction Operator at The Hershey Company- Reese Plant
LaTosha CraytonLaTosha Crayton
Warehouse Packer at Reese Pharmaceutical CompanyWarehouse Packer at Reese Pharmaceutical Company
Emma BauerEmma Bauer
Accounts Payable/Receptionist, Accounts Receivable at Starr Motors, Inc.Accounts Payable/Receptionist, Accounts Receivable at Starr Motors, Inc.
Alina RiveroAlina Rivero
Receptionist/Accounts Receivable Clerk/Accounts Payable Clerk at Forever SignsReceptionist/Accounts Receivable Clerk/Accounts Payable Clerk at Forever Signs