KEODI VIDAL
Pigeon Forge
Summary
Professional hospitality worker with proven experience in both serving and housekeeping roles, ready to excel in fast-paced environments. Skilled in delivering exceptional customer service, maintaining cleanliness and organization, and ensuring guest satisfaction. Strong focus on teamwork and adaptability, consistently meeting the changing needs of guests and operations.
Overview
11
11
years of professional experience
Work History
RENTAL TEAM MEMBER- MERCHANDISE
DOLLYWOOD THEME PARK
10.2025 - 12.2025
- Greet Guests and initiate friendly interaction. Provide Guest Excellence which exceeds expectations, answer questions, and provide park information
- Effectively perform the rentals of ECVs, Wheelchairs, Strollers, and Lockers to include all sales functions, rental agreements, refunds and exchanges
- Retrieve daily online sales reports and reserve rental equipment
- Verbally instruct Guests on ECV operational instructions
- Assist in the daily operation of morning set-up to include pulling the rental equipment for display, clipboards with rental agreements, and have on hand disability guides.
- Effectively perform cash handling procedures for the daily locker rentals and key deposits
- Assist in the evening maintenance of the rental equipment to include cleaning and stacking strollers
- Maintain a sense of urgency towards area of operation to reduce the guest wait time
- Maintain a dependable work attendance and flexibility with assigned work schedules
- Attend all required training and meetings
- Complete required paperwork in a timely manner
- Maintain confidentiality at all times
- Follow all safety standards to include reporting any violation of standards
SERVER
RICHIE'S RETAIL SLUSH & FOOD
04.2025 - 10.2025
- Served 60+ guests daily with accurate orders and friendly service.
- Handled POS cash/credit transactions with accuracy, reducing errors and delays.
- Upsold beverages and menu items, boosting sales by 15%.
- Kept dining areas clean and organized for smooth service and positive guest experiences.
SERVER
RICHIE'S ITALIAN ICE
05.2024 - 11.2024
- Delivered fast, friendly service to 50+ customers daily, ensuring accuracy and boosting satisfaction.
- Resolved customer concerns promptly, contributing to guest satisfaction.
- Followed food safety guidelines and portion control, reducing waste by 10%..
- Assisted teammates during peak hours, improving service speed and teamwork efficiency.
SERVER
SANDALS RESORT & HOTEL
08.2017 - 04.2024
- Coordinated food and beverage orders efficiently during peak hours to maximize operational flow.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Trained 6 new staff on menu offerings, service protocols, and customer engagement techniques.
HOUSEKEEPER
GOLF VIEW HOTEL
02.2015 - 08.2017
- Performed high-standard cleaning: sweeping, mopping, dusting, polishing, and disinfecting over 16 rooms per day and common areas.
- Boosted team productivity by collaborating with housekeeping staff to complete daily room quotas ahead of schedule.
- Improved overall service quality by training new team members on efficient cleaning techniques and adherence to safety protocols.
- Utilized eco-friendly cleaning products to promote sustainability within the workplace.
Education
NCTVET -Certificate - Food & Beverage
Newport Campus Institution
Jamaica12-2015
Skills
- Customer service excellence
- Communication and interpersonal skills
- POS and cash handling proficiency
- Order accuracy and attention to detail
- Multitasking in fast-paced environments
- Teamwork and collaboration
- Time management and efficiency
- Upselling and suggestive selling
- Problem-solving and conflict resolution
- Food safety and sanitation knowledge
- Bed Making and Houekeeping Techniques
- Professionalism and positive attitude
Timeline
RENTAL TEAM MEMBER- MERCHANDISE
DOLLYWOOD THEME PARK
10.2025 - 12.2025
SERVER
RICHIE'S RETAIL SLUSH & FOOD
04.2025 - 10.2025
SERVER
RICHIE'S ITALIAN ICE
05.2024 - 11.2024
SERVER
SANDALS RESORT & HOTEL
08.2017 - 04.2024
HOUSEKEEPER
GOLF VIEW HOTEL
02.2015 - 08.2017
NCTVET -Certificate - Food & Beverage
Newport Campus Institution