Destiny Wiseman
Valdosta,GA
Summary
Versatile business professional with more than nine years of experience in customer service, administrative support, operations, and team collaboration. Skilled in professional communication, problem solving, data entry, transaction processing, customer relationship management, and training new employees. Known for being dependable, organized, adaptable, and detail oriented while effectively managing multiple priorities in fast paced environments. Proficient in Microsoft Office, CRM software, POS systems, and general office operations.
Overview
13
13
years of post-secondary education
13
13
years of professional experience
Work History
Member Service Associate / Merchandise Associate
Sam's Club
Valdosta, USA
04.2017 - Current
- Provided professional customer service by resolving member questions, concerns, transactions, returns, and account-related needs, enhancing member satisfaction.
- Process cash, credit, debit, and electronic transactions accurately while maintaining attention to detail.
- Trained and supported new associates on procedures and customer service expectations, ensuring consistent service delivery.
- Collaborated with team members and management to align efforts with departmental and organizational goals, contributing to team success.
- Maintain accurate information, organized work areas, and operational standards in a high volume environment.
- Demonstrate strong problem solving and time management skills while balancing multiple responsibilities and changing priorities.
Customer Service Representative
Elead One CRM
Valdosta, USA
07.2016 - 04.2017
- Resolved customer concerns, ensuring quality service and effective communication.
- Responded to customer inquiries, delivering professional support to enhance satisfaction.
- Scheduled appointments and updated CRM records to ensure accurate customer information.
Sales Specialist
JCPenney
Valdosta, USA
11.2013 - 07.2016
- Guided customers in product selection and tailored recommendations to meet service needs.
- Executed sales transactions, returns, and exchanges with accuracy to enhance customer satisfaction.
- Organized merchandise displays and streamlined daily store operations to improve shopping experience.
Education
Bachelor of Business Administration (B.B.A.) - Management
Valdosta State University
Valdosta, GA 08.2015 - 09.2026
Associate of Science - Business Administration
Georgia Military College
Valdosta, GA 08.2012 - 07.2014
Skills
- Customer Service Excellence
- CRM Software
- POS Systems
- Microsoft Excel
- Detail orientation
- Organization & Time Management
- Problem Solving
- Team Collaboration
- Training New Associates
- Administrative Support
- Professional Communication
- Relationship Building
Timeline
Member Service Associate / Merchandise Associate
Sam's Club
04.2017 - Current
Customer Service Representative
Elead One CRM
07.2016 - 04.2017
Bachelor of Business Administration (B.B.A.) - Management
Valdosta State University
08.2015 - 09.2026
Sales Specialist
JCPenney
11.2013 - 07.2016
Associate of Science - Business Administration
Georgia Military College
08.2012 - 07.2014