Summary
Overview
Work History
Education
Skills
Accomplishments
Computer Buiilding
Additional Information
Languages
Timeline
Barista
Santos Otero Toro

Santos Otero Toro

None
Paterson,NJ

Summary

Reliable Service Associate with great communication and interpersonal skills. Highly-motivated, energetic and dependable. Expertise in shrink control and order processing. Successful MSA with 4 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

13
13
years of professional experience

Work History

Merchandise Service Associate

Lowe's Home Centers, LLC
04.2019 - 12.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Unloaded, loaded and stocked merchandise.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Cross-trained and backed up other customer service managers.

Housekeeping and Laundry Attendant

Holiday Inn Express Hotel Suites
05.2017 - 04.2019
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Sorted, laundered and put away various laundry items.

Unload Accossiate

Lowe's Home Centers, LLC
04.2014 - 04.2017
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Trained new team members on proper and safe use of tools and equipment.
  • Assigned tasks to team members to complete within designated time frames.
  • Handled day-to-day shipping and receiving overseeing more than 1000 packages per day.
  • Monitored production levels and implemented measures to increase output.

Certified Nurse Assistant

Amberwoods Of Farmington
10.2009 - 11.2010
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Education

No Degree - Certified Nurse's Assistant Certification

Plainville High School
Plainville, CT
09.2000

GED -

Ohio Department of Educacation
Columbus, OH
01.1996

Skills

  • Handling Returns
  • Returns and Refunds
  • Customer Service Excellence
  • Till Counting
  • Stock Replenishment
  • Microsoft Internet Explorer
  • Handheld Computer Device Software
  • Product and Service Understanding
  • Reading Comprehension
  • Knowledge Base
  • Microsoft Windows
  • Microsoft Outlook

Accomplishments

  • Received nine service stars with Lowe's through effectively helping with Customer service, team work, and going beyond my duties to help customers.

Computer Buiilding

I buy old cases and buy all the necessary parts to have a functional computer. From selecting motherboards, graphics card, hard drives, and putting it all together. Also proficient in Apple mobile devices including apple operating systems.

Additional Information

Hard worker, team player, and I always give One-Hundred percent in everything I accomplish.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Merchandise Service Associate

Lowe's Home Centers, LLC
04.2019 - 12.2022

Housekeeping and Laundry Attendant

Holiday Inn Express Hotel Suites
05.2017 - 04.2019

Unload Accossiate

Lowe's Home Centers, LLC
04.2014 - 04.2017

Certified Nurse Assistant

Amberwoods Of Farmington
10.2009 - 11.2010

No Degree - Certified Nurse's Assistant Certification

Plainville High School

GED -

Ohio Department of Educacation

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