Summary
Overview
Work History
Education
Skills
Timeline
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Keomari Valenzuela

Saint Albans

Summary

Experienced Customer Center Supervisor, with a proven track record in enhancing customer satisfaction and loyalty. Skilled in problem-solving and time management, I effectively resolved issues and facilitated communication between customers and staff, ensuring a seamless operation. Adept at utilizing computer systems to streamline processes and improve service delivery.

Overview

3
3
years of professional experience

Work History

Customer Center Supervisor

UPS
Springfield Gardens
06.2023 - Current
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Responded to customer questions regarding package status, timely arrivals and pickup concerns.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.

Sales Associate

Nordstrom
Garden City
11.2022 - 06.2023
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

Associate of Science - Psychology

Queensborough Community College
Oakland Gardens, NY
05-2025

Bachelor of Arts - Forensic Psychology

John Jay College of Criminal Justice
New York, NY

Skills

  • Customer service
  • Time management
  • Team collaboration
  • Computer literacy
  • Leadership
  • Adaptability

Timeline

Customer Center Supervisor

UPS
06.2023 - Current

Sales Associate

Nordstrom
11.2022 - 06.2023

Associate of Science - Psychology

Queensborough Community College

Bachelor of Arts - Forensic Psychology

John Jay College of Criminal Justice

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Keomari Valenzuela