KEON CRAWFORD
AUSTELL,USA
Summary
Dynamic and results-oriented Loss Prevention and Inventory Management professional with over 14 years of experience in developing and implementing strategic programs to reduce corporate theft, loss, and waste. Expertise in conducting thorough investigations, enhancing security measures, and training team members to foster a culture of compliance and accountability. Recognized for building strong strategic alliances that support business objectives while maintaining high standards of safety and operational efficiency. Committed to optimizing supply chain processes through meticulous inventory control and data analysis, ensuring measurable improvements in productivity and cost reduction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Loss Prevention Lead
Marshalls Distribution Center
Decatur, GA
03.2022 - Current
- Led loss prevention initiatives, reducing shrinkage through effective surveillance and monitoring.
- Trained and mentored staff on security protocols and theft prevention strategies.
- Conducted regular audits of inventory and operational processes to identify vulnerabilities.
- Implemented advanced loss prevention technologies, enhancing overall security measures in the facility.
- Analyzed incident reports to develop actionable insights for improving safety protocols.
- Developed training materials focused on loss prevention techniques for new employees.
- Oversaw compliance with company policies regarding employee conduct and safety regulations.
- Established open lines of communication with staff members who reported suspicious activities or concerns related to potential losses.
- Trained and mentored team members on best practices in merchandise inventory control.
- Collaborated with cross-functional teams to ensure alignment on inventory needs and product launches.
- Conducted regular audits of merchandise inventory to maintain accuracy and compliance standards.
- Developed training materials for new hires focused on effective inventory management techniques.
- Provided excellent customer service by addressing inquiries promptly, resolving issues effectively, and offering knowledgeable advice on product selection.
- Reduced inventory shrinkage through diligent monitoring, loss prevention strategies, and staff training initiatives.
- Improved merchandise inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Managed a team of associates, delegating tasks and providing guidance to optimize productivity and performance.
- Streamlined the inventory management process for enhanced organization and product accessibility.
- Utilized advanced inventory management software tools to monitor stock levels accurately and generate detailed reports for review by upper management.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
Loss Prevention Investigator
Sephora
Alpharetta, GA
09.2021 - 03.2022
- Conducted thorough investigations to identify theft and loss prevention opportunities.
- Collaborated with store management to implement effective loss prevention strategies.
- Analyzed surveillance footage to detect suspicious behaviors and potential theft incidents.
- Trained staff on loss prevention protocols and best practices for inventory management.
- Recorded daily activities for inventory control.
- Supported inventory management, conducting regular stock checks and updating inventory records.
- Maintained office supply inventory and ordered supplies.
- Assisted in annual inventory audits, providing accurate counts and reconciling discrepancies as needed for proper inventory management purposes.
- Counted stock and recorded for inventory recordkeeping.
- Tracked receipts, employee hours, and inventory movements.
- Verified computer inventory against physical inventory and resolved discrepancies.
- Managed inventory levels effectively to minimize stock shortages while reducing overhead costs associated with excess inventory storage space requirements.
Loss Prevention & Safety Manager
Fry's Electronics Inc.
Milton, GA
07.2017 - 04.2021
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Uphold strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel by performing revision of the surveillance video and requesting credit card or check information from Home Office.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Delivered training to all new floor associates and Loss Prevention Officers, both one-on-one and in group settings.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
- Headed safety and loss prevention programs by guiding staff and keeping them up to date with new policies and hazard prevention programs.
- Collaborated with law enforcement in investigating and solving theft and fraud cases.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Performed thorough cash audits and deposit investigations.
- Monitored paperwork procedures to prevent error-related losses.
- Collaborated with law enforcement to report crime and suspicious activity.
- Installed and maintained covert security equipment.
- Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed and implemented safety training programs for staff to enhance workplace safety awareness.
- Designed and executed emergency response drills, improving team preparedness for unforeseen incidents.
- Established emergency response plans, ensuring preparedness in the event of a crisis or disaster.
- Leveraged OSHA standards as a basis for developing effective safety protocols tailored to organizational needs.
- Optimized inventory management processes to reduce discrepancies and improve accuracy.
- Led team in implementing inventory tracking systems for enhanced visibility and control.
- Developed strategic vendor relationships to ensure timely supply chain deliveries and reduce costs.
- Conducted regular audits of inventory levels to maintain operational efficiency and accuracy.
- Trained staff on best practices for inventory handling, improving overall team performance.
- Implemented continuous improvement initiatives that increased productivity in inventory management processes.
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Promoted a culture of continuous improvement within the team by encouraging idea generation and problem-solving initiatives.
Loss Prevention Officer
Fry's Electronics Inc.
Milton, GA
03.2013 - 07.2017
- Delivered training to all new associates and Loss Prevention personnel, both one-on-one and in group settings.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel by performing cycle counts and researching detailed transaction reports.
- Headed safety and loss prevention programs by guiding staff.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
- Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations.
- Installed covert surveillance such as Pelco/ Veilux cameras and motion sensing IP cameras.
- Oversaw received and outbound shipments through inventories and audits and complied with Fry's shipment procedures.
- Collaborated with law enforcement in investigating and solving theft and fraud cases.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Monitored paperwork procedures to prevent error-related losses.
- Installed and maintained covert security equipment.
Courtesy Associate
Fry's Electronics Inc.
Milton, GA
03.2012 - 03.2013
- Monitored safety and security concerns and reported to leadership for resolution.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom.
- Took inventory and examined merchandise to identify items to be reordered or replenished.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new
- Provided accurate information about promotions, customer programs and products, helping drive high
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Education
High School Diploma - Principles of Business And Accounting
Wolmer's High School For Boys
Kingston, Jamaica06.2006
Skills
- Problem analysis and resolution
- Loss prevention assessment programs
- Security measures
- Cost reduction
- Process improvement
- Project organization
- Business operations
- Team management
- Financial
- Time management
- Attention to detail
- Flexible and adaptable
- Critical thinking
- Verbal communication
- Decision-making
- Fraudulent activities investigations
- CCTV installation
- Loss prevention expertise
- Relationship development
- Operational improvement
- Teamwork and collaboration
- Friendly, positive attitude
Certification
- First Aid/CPR Certified
- Wicklander Zulawski & Associates Interview Training – Investigations- Consulting Level 1&2 Certified
- Scissor Lift Certified
- Man Aboard Certified
- FM Global Certified
Timeline
Loss Prevention Lead
Marshalls Distribution Center
03.2022 - Current
Loss Prevention Investigator
Sephora
09.2021 - 03.2022
Loss Prevention & Safety Manager
Fry's Electronics Inc.
07.2017 - 04.2021
Loss Prevention Officer
Fry's Electronics Inc.
03.2013 - 07.2017
Courtesy Associate
Fry's Electronics Inc.
03.2012 - 03.2013
High School Diploma - Principles of Business And Accounting
Wolmer's High School For Boys