Keon Logan
Indianapolis
Summary
Dynamic IT professional with extensive experience in technical support, system administration, and project coordination. Committed to providing exceptional customer service and resolving technical issues promptly to optimize organizational productivity. Seeking to leverage expertise in IT support and project management to contribute to a dynamic team environment.
Overview
13
13
years of professional experience
Work History
Help Desk Specialist | Liaison
Marian University Indianapolis
09.2022 - Current
- Provided frontline technical support to faculty, staff, and students, addressing inquiries and resolving issues related to hardware, software, and network connectivity
- Served as a liaison between end-users and IT department, effectively communicating technical information
- Utilized ticketing system to track and prioritize support requests, ensuring timely resolution
- Collaborated with cross-functional teams to implement IT initiatives and projects, such as system upgrades and software deployments
- Conducted training sessions and workshops to educate end-users on IT policies and procedures.
Junior System Administrator
Dr. Tavel Optical Group
02.2021 - 11.2021
- Supported the IT infrastructure by providing technical assistance and troubleshooting for hardware, software, and network issues
- Assisted in the maintenance and configuration of servers, workstations, and peripherals
- Managed user accounts and access permissions in Active Directory
- Participated in IT projects, including software upgrades and system migrations
- Monitored system performance and implemented proactive measures to prevent downtime.
Associate Desktop / Deployment Technician
Community Health Network
03.2018 - 02.2021
- Proficiently installed, configured, and maintained desktop hardware and software, guaranteeing optimal performance for end-users
- Executed the deployment of software updates and patches, rigorously adhering to security standards to safeguard systems and data integrity
- Provided comprehensive support in installing, configuring, and maintaining desktop hardware and software to meet end-users' needs and expectations
- Collaborated effectively with team members to streamline processes and enhance efficiency in desktop management and deployment operations.
IT Systems Refresh
Citizens Energy Group
08.2019 - 11.2019
- Assisted in the installation and configuration of hardware and software components, ensuring seamless integration and functionality
- Played a key role in the implementation of IT system refresh initiatives, contributing to enhanced performance and efficiency
- Ensured adherence to established protocols and standards throughout the IT systems refresh process to optimize system reliability and security
- Provided support and assistance to team members during the IT systems refresh project, fostering a collaborative and productive working environment.
IT Specialist
Stonegate Mortgage Corporation
11.2016 - 06.2017
- Provided technical support and assistance to end-users, resolving hardware, software, and network issues
- Installed, configured, and maintained computer systems and software applications.
IT Technical Support Agent
Netfor, Inc.
04.2015 - 11.2016
- Provided comprehensive technical support and troubleshooting for PCs, software, hardware, and network connectivity issues
- Identified, diagnosed, and resolved recurring and incidental support issues for end-users.
Deskside Support Technician
Bell Techlogix, Inc.
03.2011 - 02.2015
- Provided hands-on technical support and troubleshooting for printers and projectors
- Collaborated with special project teams to achieve project goals and meet client expectations.
Education
Associates, Computer Network Systems Administration -
ITT Technical Institute
01.2011
Skills
- Technical Support and Troubleshooting
- Customer Service
- Installation and Configuration
- Software Deployment
- Project Management
Additional Information
Proactive problem solver with attention to detail, Committed to continuous learning and professional development
Timeline
Help Desk Specialist | Liaison
Marian University Indianapolis
09.2022 - Current
Junior System Administrator
Dr. Tavel Optical Group
02.2021 - 11.2021
IT Systems Refresh
Citizens Energy Group
08.2019 - 11.2019
Associate Desktop / Deployment Technician
Community Health Network
03.2018 - 02.2021
IT Specialist
Stonegate Mortgage Corporation
11.2016 - 06.2017
IT Technical Support Agent
Netfor, Inc.
04.2015 - 11.2016
Deskside Support Technician
Bell Techlogix, Inc.
03.2011 - 02.2015
Associates, Computer Network Systems Administration -
ITT Technical Institute
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