Summary
Overview
Work History
Education
Skills
Timeline
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Keona Birdon

Lancaster,TX

Summary

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background cultivating positive relationships and exceeding goals.

Overview

6
6
years of professional experience

Work History

Delivery Associate/Dispatcher

RG Supply And Logistics
10.2021 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Quickly assessed driver needs and provided sound solutions.
  • Monitored driver route progress and performance.
  • Provided coaching to drivers throughout the day.
  • Communicated with Amazon Warehouse Supervisors.
  • Prioritized calls according to urgency and importance.
  • Accurately entered driver data into specialized database to maintain up-to-date delivery and transportation records.
  • Coordinated operations support with drivers to ensure timely route completion.

Painting Instructor

Painting With A Twist
09.2017 - 10.2021
  • Facilitated group sessions and provided one-on-one support.
  • Encouraged guests to explore personal interest in art and different mediums of expression.
  • Maintained well-stocked, organized, and clean art spaces for guests.
  • Demonstrated various brush techniques to underscore specific painting concepts during each step of the class.
  • Assisted customers with sales and service needs.
  • Assisted with tasks and work duties during fast periods to maintain team productivity.

Framing Team Member

Michael’s
09.2019 - 01.2020
  • Covered multiple store areas by cross-training in different roles.
  • Processed incoming deliveries, moved product through staging, and organized in storage areas.
  • Completed 20+ orders per shift with high accuracy.
  • Provided information to customers on products or services.
  • Worked with customer service leaders and managers to meet customer needs.

Education

Bachelor of Graphic Design & Media Arts -

Southern New Hampshire University
Hooksett, NH
03.2019

Skills

  • Route Management
  • Multitasking
  • Time Management
  • Critical Thinking
  • Lifting and Moving Cargo
  • Self-motivated
  • Quick Learner
  • Microsoft Office
  • Problem Solver
  • HTML Knowledge

Timeline

Delivery Associate/Dispatcher

RG Supply And Logistics
10.2021 - Current

Framing Team Member

Michael’s
09.2019 - 01.2020

Painting Instructor

Painting With A Twist
09.2017 - 10.2021

Bachelor of Graphic Design & Media Arts -

Southern New Hampshire University

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Keona Birdon