Keona Coburn
Cordova,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Police Officer
City of Memphis
07.2022 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Reduce crime by providing quality public safety in partnership with our community.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Conduct additional patrols in high crime areas.
Principal Court Clerk
Shelby County Government/ 24-Hour Clerk Office (General Sesssions)-Memphis, TN
12.2019 - 07.2022
- Processed payment (cash bonds, surety bonds and ROR/ROC) maintained accurate drawers, issued receipts and send a daily till report to manager
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties
- Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines/bonds
- Maintained docket calendar and database for General Sessions Criminal court
- Collected court fees and fines and recorded amounts collected in Odyssey
- Write, Review or Submit data entry reports daily for department records
- Work Remotely (Answering emails from judicial commissioner, Police detective, etc.)
- Explain procedures or forms to parties in cases or to the general public
- Input Warrants and Order of Protections in Odyssey System
- Signoff/Swear in officers misdemeanor citations
- Input Bonds in Odyssey and amend bonds (Increase/Decrease)
- Assist jail release with inquires on defendant's release documentations
- Process Pre-file cases and assign court date for the next business day
- Fax or Scan requested documents to requiring departments
- Scan documents such as Affidavits, warrants and arrest tickets
- Redact documents
- Recall Warrants (duplicate, wrong person arrest, incorrect information or requested by judge)
- Stamp all documents received and process by General Session 24-Hour Clerk's office
- Create jackets for General Sessions cases
- All cases are treated with the utmost confidentiality.
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
Middle School Math Teacher
Shelby County Schools-Memphis, TN
08.2021 - 10.2021
- Provided classroom support
- Adapt teaching methods and instructional materials to meet students' varying needs and interests
- Establish and enforce rules for behavior and procedures for maintaining order among students
- Prepare, administer, and grade tests and assignments to evaluate students' progress
- Establish clear objectives for all lessons, units, and projects, and communicate these objectives to students
- Prepare objectives and outlines for courses of study, following curriculum guidelines or requirements of states and schools
- Meet or correspond with parents or guardians to discuss children's progress and to determine priorities and resource needs
- Prepare objectives and outlines for courses of study, following curriculum guidelines or requirements of states and schools
- Meet or correspond with parents or guardians to discuss children's progress and to determine priorities and resource needs
- Use computers, audio-visual aids, and other equipment and materials to supplement presentations.
Credentialing Specialist
Whelan Security/GARDAWORLD-Memphis, TN
05.2017 - 04.2021
- Prepared records for site visits and file audits
- Improved office efficiency by effectively managing internal communications and correspondence
- Reviewed job applications to identify, vet and recommend optimal candidates
- Coordinated implementation of people-related services, policies, and programs through departmental staff
- Collaborated with management to build and implement effective, modern employment policies
- Escort Vendors/Visitors
- Give access to Nike Facilities
- Update Badges Delegate various task to cooperate credential specialist
- Prepare Monthly KPI reports
- Provide access control reports
- Overseeing credentialing projects liaison between Nike security management and employees for credentialing concerns
- Tracking and reporting receipts for replacement badges
- Prioritize tasks and meet deadlines in a fast-paced environment
- Work in a team-oriented environment
- Think critically and problem-solve
- Circulate among visitors, patrons, or employees to preserve order and protect property
- Answer telephone calls to take messages, answer questions, and provide information during non-business hours.
Games Attendant
Main Event Entertainment-Memphis, TN
11.2015 - 04.2016
- Seated patrons at gaming tables and efficiently opened and closed cash floats and game tables to keep games moving
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Supported floor operations by preparing collection reports and delivering tickets, cards and money to game callers
- Encouraged sales and made recommendations to guests to increase participation in attractions
- Explained and demonstrated games and attractions to assist guests
- Maintained prize displays and provided daily inventory count of merchandise for each game
- Reported concerns, broken machines and out-of-order games to supervisor
- Performed cash handling duties, provided change and balanced money at end of shift.
Server/Host
Shoney's-Memphis, TN
06.2012 - 09.2015
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Restocked salad bar and buffet for lunch and dinner service
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Bussed and reset tables to keep dining room and work areas clean
- Kept register accurate through correct billing, payment processing and cash management practices.
Internship
General Sessions Court 24-Hour Clerks Officer-Memphis, TN
03.2015 - 04.2015
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances
- Maintained court dockets and updated disposition of cases after court hearings and trials
- Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Education
Associate of Arts (Cum Laude) in Criminal Justice -
Southwest Tennessee Community College - Memphis, TN
High School Diploma - undefined
Douglass High School - Memphis, TN
Master of Arts in Criminal Justice - undefined
University of Phoenix-Online Campus
02.2022
Bachelor of Science (Cum Laude) in Criminal Justice - undefined
University of Phoenix - Tempe, AZ
03.2020
Skills
- Data Entry/Management
- Microsoft Office, Excel and Powerpoint
- Documentation Review/Preparation
- Clerical Experience
- Report Writing
- Integrity and Honesty
- Conflict de-escalation
- Relationship building and management
- Classroom management
- Strong Organization
- Court Procedures
Additional Information
Dean's List (2021) - University of Phoenix, Dean's List (2022) - University of Phoenix
Personal Information
- Relocation: Anywhere
- Title: Principal Court Clerk
Timeline
Police Officer
City of Memphis
07.2022 - Current
Middle School Math Teacher
Shelby County Schools-Memphis, TN
08.2021 - 10.2021
Principal Court Clerk
Shelby County Government/ 24-Hour Clerk Office (General Sesssions)-Memphis, TN
12.2019 - 07.2022
Credentialing Specialist
Whelan Security/GARDAWORLD-Memphis, TN
05.2017 - 04.2021
Games Attendant
Main Event Entertainment-Memphis, TN
11.2015 - 04.2016
Internship
General Sessions Court 24-Hour Clerks Officer-Memphis, TN
03.2015 - 04.2015
Server/Host
Shoney's-Memphis, TN
06.2012 - 09.2015
Associate of Arts (Cum Laude) in Criminal Justice -
Southwest Tennessee Community College - Memphis, TN
High School Diploma - undefined
Douglass High School - Memphis, TN
Master of Arts in Criminal Justice - undefined
University of Phoenix-Online Campus
Bachelor of Science (Cum Laude) in Criminal Justice - undefined
University of Phoenix - Tempe, AZ
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