Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Keona Dobson

Winston-Salem,NC

Summary

A talented, open-minded, trusted individual bringing 4+ years of experience in customer service skills and relationship building. Eager to explore opportunities to learn new skills and contribute to company success.

Overview

5
5
years of professional experience

Work History

Salesperson

Waffle House
08.2023 - Current
  • Greet customers as they enter the restaurant and meet them at their seat
  • Set up silverware and present menu to customers
  • Promote and encourage sales of products to customers
  • Write the guests check and price each item
  • Call out orders to the Grill Operator clearly and loudly
  • Anticipate customers needs by placing everything on the table that they may require
  • Promptly deliver food orders as soon as they are ready to ensure guests are receiving hot food
  • Acknowledge customers who have been waiting and let them know you will be with them as soon as you can
  • Follow up courteously to clear tables and suggest dessert
  • Collect payment at the register, and thank customers for eating at Waffle House
  • Served over 9,560 customers with excellent table turn around and increased customer retention
  • Developed relationships with clients for increased loyalty and repeat business
  • Saved $2,000.00 plus in operating costs by reporting faulty appliances, fully acknowledging customers complaints, and assisting with preparing the restaurant for repairs and new equipment
  • Increased sales and customer satisfaction through personalized servicing

Retail Associate

Spirit Halloween
09.2022 - 11.2022
  • Assist customers while they shop and answer any questions they may have
  • Suggest accessories, weapons, etc
  • To help personalize costumes and increase sales
  • Assist in daily store operations such as display placement and money and credit handling
  • Direct customers by escorting them to designated racks and counters
  • Encourage customers to return to Spirit Halloween and be sure to highlight exchange policy.

Sanitation Worker

Accordius Health at Winston Salem
03.2022 - 07.2022
  • Clean and disinfect all common areas in assigned rooms by dusting, scrubbing, sweeping, mopping, and polishing
  • Deep clean assigned rooms for new admissions as directed
  • Listen and respond to residence queries and requests
  • Maintain all cleaning equipment and supplies according to the health and safety standards
  • Observe and report any maintenance issues
  • Demonstrated attention to detail and thoroughness
  • Attracted a positive response from fellow staff, visitors, and residents.

PCA Personal Care Assistant

PROFESSIONAL REHABILITATION CONSULTANTS
06.2020 - 01.2022
  • Engage in light housekeeping duties which included washing, cleaning, and preparing specific diets for the client
  • Organize activities in appointments according to clients' schedule
  • Transfer patient from bed to chair using gait belt and slide borders
  • Assist clients with their exercise routine by encouraging them to finish and providing daily support
  • Supervise patient in taking medication
  • Maintaining appropriate filing of personal and professional documentation
  • Recognize and report abnormalities and/or changes in patient's health status to case manager
  • Detailed when reviewing plan of care and instructions in order to properly administer medications and treatments.

Paraprofessional

The Center for Creating Opportunities
03.2019 - 04.2020
  • Deliver assistance to clients with physical and mental disabilities
  • Teach and assist clients individually and in small groups to reinforce learning concepts
  • Provide assistance with classroom activities
  • Observe clients performance and record relevant data to assess progress
  • Assist with serving meals, feed clients as necessary, and provide fresh water in between meals
  • Participate actively in developing and following through with personalized learning and behavior plans.

Education

Associate of Science - Digital Effects And Animation Technology

Forsyth Technical Community College
Winston-salem, NC
06.2024

GED -

Forsyth Technical Community College
Winston-Salem, NC
06.2017

Skills

  • Retail Sales
  • Cash Handling
  • Meal Preparation
  • Self Management (4 years)
  • Great Communication (4 years)
  • Inventory management (4 years)
  • Patient Care (4 years)
  • Loss prevention (1 year)
  • Product promotions (3 years)
  • Customer care ( 3 years)

Personal Information

Title: Customer Service Specialist

Timeline

Salesperson

Waffle House
08.2023 - Current

Retail Associate

Spirit Halloween
09.2022 - 11.2022

Sanitation Worker

Accordius Health at Winston Salem
03.2022 - 07.2022

PCA Personal Care Assistant

PROFESSIONAL REHABILITATION CONSULTANTS
06.2020 - 01.2022

Paraprofessional

The Center for Creating Opportunities
03.2019 - 04.2020

Associate of Science - Digital Effects And Animation Technology

Forsyth Technical Community College

GED -

Forsyth Technical Community College

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Keona Dobson