Keona Lewis
Retail/ Hospitality Specialist
Acworth,GA
Summary
Knowledgeable and upbeat professional with proven background in retail management and team leadership. Successfully led teams to meet sales targets, improve guest satisfaction. Demonstrated excellent communication skills and effective problem-solving consistently ensuring operational efficiency and high standards of service in dynamic environments.
Overview
2027
2027
years of professional experience
Work History
Retail Shift Lead
Cracker Barrell Old Country Store
Marietta, GA
2026 - Current
- Assists in training new team members, resulting in improved performance and productivity.
- Maintains thorough knowledge of products and promotions; educates team members accordingly for consistent and informed selling.
- Handles escalated guest complaints professionally, resolving issues promptly to maintain positive relationships with guests.
- Develops rapport with guests by providing personalized recommendations based on their needs and preferences.
- Collaborates with management to streamline processes, improving operational efficiency.
Shift Lead Manager
Cracker Barrel Old Country
Alpharetta, GA
2025 - 2026
- Oversaw essential administrative duties including scheduling shifts for employees ensuring proper coverage is maintained at all times during operating hours.
- Increased quarterly sales by 3.2% with effective merchandise displays, floor management, and upselling techniques.
- Trained new team members on store procedures, product knowledge, and guest service skills for optimal performance.
- Managed inventory control and ordering processes to maintain adequate stock levels and minimize shrink.
- Interviewed potential team members and guided candidates through details of hiring process.
- Analyzed sales data regularly, identifying trends and areas for improvement, ultimately leading to increased overall store performance.
Retail Shift Lead
Cracker Barrel Old County Store
Marietta, GA
2025 - 2025
- Supervised daily operations to ensure efficient workflow and high-quality guest service.
- Improved employee morale by fostering teamwork, open communication channels, and recognizing outstanding individual contributions in the workplace.
- Assisted guests in locating products, offering suggestions based on their needs, leading to increased sales revenue.
- Trained and mentored new team members on store policies and procedures.
- Resolved guest complaints effectively, enhancing overall satisfaction ratings.
- Increased monthly sales by $5,000 with effective merchandise displays, product knowledge, and upselling techniques.
Retail Sales Associate
Cracker Barrel Old Country Store
Cypress, TX
2024 - 2025
- Promoted special offers and events by engaging with guests on the sales floor, driving awareness of promotions and boosting sales conversion rates to 27%
- Participated in training new associates on store policies and guest service best practices.
- Monitored inventory levels and communicated needs to management for timely replenishment.
- Addressed guest concerns promptly, maintaining high satisfaction levels and loyalty.
- Maintained clean and organized sales floor, promoting a welcoming environment for guests.
Shift Supervisor/ Key Holder
Lane Bryant Inc.
Spring, TX
2022 - 2022
- Managed store operations, and provided performance feedback, improving team efficiency and sales growth.
- Directed daily tasks, achieving measurable productivity and sales increases.
- Resolved customer complaints using empathetic techniques, maintaining a 95% satisfaction rate.
- Implemented visual merchandising strategies to improve product presentation and drive sales.
- Completed store opening and closing procedures including bank deposits.
Project Coordinator Consultant
KL Consulting
Houston, TX
2021 - 2024
Retail Sales Associate
Old Navy Gap Inc.
Valdosta, GA
2018 - 2020
Retail Sales Associate
Cracker Barrel Old Country Store
Lake Park, GA
2017 - 2019
Appointment Coordinator
Adrian Rivers Art Studios
Valdosta, GA
2016 - 2018
Freelance Order Fulfillment Specialist
Instacart
Houston, TX
Education
Bachelor of Arts - Interdisciplinary Studies
Valdosta State University
Valdosta, GA12-2019
Skills
- Problem-solving
- Active Listening
- Team Leadership
- Guest Relations
- Inventory Control
- Sales Strategy
- Visual Merchandising
- Product Knowledge
- Detail-Oriented
- Store Operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Shift Lead
Cracker Barrell Old Country Store
2026 - Current
Shift Lead Manager
Cracker Barrel Old Country
2025 - 2026
Retail Shift Lead
Cracker Barrel Old County Store
2025 - 2025
Retail Sales Associate
Cracker Barrel Old Country Store
2024 - 2025
Shift Supervisor/ Key Holder
Lane Bryant Inc.
2022 - 2022
Project Coordinator Consultant
KL Consulting
2021 - 2024
Retail Sales Associate
Old Navy Gap Inc.
2018 - 2020
Retail Sales Associate
Cracker Barrel Old Country Store
2017 - 2019
Appointment Coordinator
Adrian Rivers Art Studios
2016 - 2018
Freelance Order Fulfillment Specialist
Instacart
Bachelor of Arts - Interdisciplinary Studies
Valdosta State University