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Keona Lewis
Retail Shift Leader
Acworth,USA
Summary
Knowledgeable and upbeat professional with proven background in retail management and team leadership. Successfully led teams to meet sales targets, improve guest satisfaction. Demonstrated excellent communication skills and effective problem-solving consistently ensuring operational efficiency and high standards of service in dynamic environments.
Overview
2027
2027
years of professional experience
7
7
years of post-secondary education
Work History
Retail Shift Leader
Cracker Barrel Old County Store
Marietta, GA
2025 - 2025
- Supervised daily operations to ensure efficient workflow and high-quality guest service.
- Improved employee morale by fostering teamwork, open communication channels, and recognizing outstanding individual contributions in the workplace.
- Assisted guests in locating products, offering suggestions based on their needs, leading to increased sales revenue.
- Trained and mentored new team members on store policies and procedures.
- Managed inventory levels, placing orders to maintain stock availability.
- Resolved guest complaints effectively, enhancing overall satisfaction ratings.
- Increased monthly sales by $5,000 with effective merchandise displays, promotions, and upselling techniques.
Retail Sales Associate
Cracker Barrel Old Country Store
Cypress, TX
2024 - 2025
- Promoted special offers and events by engaging with guests on the sales floor, driving awareness of promotions and boosting sales conversion rates to 26%.
- Participated in training new associates on store policies and guest service best practices.
- Monitored inventory levels and communicated needs to management for timely replenishment.
- Addressed guest concerns promptly, maintaining high satisfaction levels and loyalty.
- Operated point-of-sale system accurately, ensuring efficient transactions and guest satisfaction.
- Maintained clean and organized sales floor, promoting a welcoming environment for guests.
Project Coordinator Consultant
KL Consulting
Houston, TX
2023 - 2025
- Collaborated with clients to define project objectives, scope, and timelines, ensuring strategic alignment.
- Developed detailed project plans, task assignments, resource allocation, and risk mitigation strategies.
- Monitored project progress, identified roadblocks and implemented measures to keep projects on track.
- Regularly updated clients on project progress, milestones, achievements, and areas for improvement.
- Monitored budget expenditures and helped maintain financial accountability across projects.
- Organized project meetings, capturing minutes and distributing action items for follow-up.
Freelance Order Fulfillment Specialist
Instacart
Houston, TX
2020 - 2022
- Processed over 200 orders using the Instacart service app, consistently maintaining a 5-star customer rating.
- Resolved customer inquiries via phone and chat with a 98% resolution rate, ensuring polite, personalized, and professional communication.
- Handpicked and delivered requested items, achieving a 99% order accuracy rate.
- Adhered to company, store, and legal guidelines, including transaction accuracy and the permitted sale of tobacco and alcohol, contributing to a 100% compliance rate.
- Achieved a 98% on-time delivery rate by implementing time management strategies and route optimization.
Retail Sales Associate
Old Navy Gap Inc.
Valdosta, GA
2018 - 2020
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Collaborated with team members to achieve daily sales goals and improve service delivery.
- Restocked merchandise regularly, ensuring product availability and visual appeal of displays.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Developed strong relationships with repeat clients, leading to increased loyalty by 3% and return visits.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Retail Sales Associate
Cracker Barrel Old Country Store
Lake Park, GA
2017 - 2019
- Greeted guests and helped with product questions, selections, and purchases.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Conducted product demonstrations to highlight features and benefits, increasing guest interest by 5%.
Appointment Coordinator
Adrian Rivers Art Studios
Valdosta, GA
2016 - 2018
- Coordinated appointment scheduling for 10 clients, ensuring efficient use of studio resources.
- Collaborated with artists to align schedules, optimizing studio workflow and client satisfaction.
- Contributed to team meetings by suggesting improvements for scheduling efficiency and client engagement strategies.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Provided exceptional customer service, fostering positive relationships with both new and existing clients.
- Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.
Retail Shift Leader
Cracker Barrel Old Country
Alpharetta, GA
2025 - Current
- Oversees essential administrative duties including scheduling shifts for employees ensuring proper coverage is maintained at all times.
- Increased quarterly sales by 3.2% with effective merchandise displays, floor management, and upselling techniques.
- Trains new employees on store procedures, product knowledge, and customer service skills for optimal performance.
- Reduces shrinkage through diligent loss prevention efforts, including regular audits and staff training.
- Manages inventory control and ordering processes to maintain adequate stock levels and minimize losses.
- Interviews potential team members and guides candidates through details of hiring process.
- Analyzes sales data regularly, identifying trends and areas for improvement, ultimately leading to increased overall store performance.
Shift Supervisor/ Key Holder
Lane Bryant Inc.
Spring, TX
2022 - 11.2022
- Managed store operations, and provided performance feedback, improving team efficiency and sales growth.
- Directed daily tasks, achieving measurable productivity and sales increases.
- Resolved customer complaints using empathetic techniques, maintaining a 95% satisfaction rate.
- Analyzed sales data to identify trends, optimize inventory management, and reduce stock discrepancies.
- Completed store opening and closing procedures including bank deposits.
Education
Bachelor of Arts - Interdisciplinary Studies (Sociology And Psychology)
Valdosta State University
Valdosta, GA 05.2013 - 12.2019
Skills
- Problem-solving
- Active Listening
- Team leadership
- Intercommunication
- Team Building
- Inventory Control
- Sales Strategy
- Visual Merchandising
- Product Knowledge
- Detail-oriented
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bachelor of Arts - Interdisciplinary Studies (Sociology And Psychology)
Valdosta State University
05.2013 - 12.2019
Retail Shift Leader
Cracker Barrel Old County Store
2025 - 2025
Retail Sales Associate
Cracker Barrel Old Country Store
2024 - 2025
Project Coordinator Consultant
KL Consulting
2023 - 2025
Freelance Order Fulfillment Specialist
Instacart
2020 - 2022
Retail Sales Associate
Old Navy Gap Inc.
2018 - 2020
Retail Sales Associate
Cracker Barrel Old Country Store
2017 - 2019
Appointment Coordinator
Adrian Rivers Art Studios
2016 - 2018
Retail Shift Leader
Cracker Barrel Old Country
2025 - Current
Shift Supervisor/ Key Holder
Lane Bryant Inc.
2022 - 11.2022