Keona Piper
Dallas,US
Summary
Customer Service Associate with 3+ years of experience in retail environments, adept at enhancing customer satisfaction and driving sales through personalized service and effective product recommendations. Skilled in team support, order processing, and problem-solving, demonstrating strong attention to detail and proficiency in Microsoft Office. Committed to delivering exceptional customer engagement and seeking opportunities to leverage critical thinking and call center operations expertise for further growth.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Old Navy
Cedar Hill, TX
02.2024 - Current
- Efficiently handle transactions, enhancing customer satisfaction and store reputation.
- Promote offers to drive sales and boost customer engagement.
- Deliver attentive service, fostering a welcoming store atmosphere.
- Address inquiries and resolve issues promptly, ensuring customer loyalty.
- Communicated effectively with customers through phone, email, and chat channels.
- Trained new representatives on systems, protocols, and best practices for customer care.
Sales Associate
Kids Footlocker
Cedar Hill, Texas
10.2021 - 01.2024
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales targets and store goals.
- Documented customer notes with CRM software to keep records accurate and current.
Education
Associate of Arts -
Dallas College
Dallas, TX 09.2021 - 05/2023
HIGH SCHOOL DIPLOMA -
Duncanville High School Collegiate Academy
Duncanville, TX 08.2020 - 05/2023
Skills
- Customer Service
- Order Processing
- POS System Operation
- Call Center Operations
- Attention to Detail
- Critical Thinking
- Problem-Solving
- Microsoft Office
- Call handling
- Effective communication
- Problem solving
- Interpersonal skills
- Team collaboration
Timeline
Retail Sales Associate
Old Navy
02.2024 - Current
Sales Associate
Kids Footlocker
10.2021 - 01.2024
Associate of Arts -
Dallas College
09.2021 - 05/2023
HIGH SCHOOL DIPLOMA -
Duncanville High School Collegiate Academy
08.2020 - 05/2023