Keona Porter
Milwaukee,WI
Summary
Proactive and results-driven, I excelled at Pet Supplies Plus by quickly mastering tasks and leading by example in customer service and complaint resolution. Demonstrated exceptional collaboration and teamwork, alongside proficient cash handling abilities. My proactive approach significantly enhanced team efficiency and customer satisfaction, setting a benchmark for excellence in retail operations. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
2
2
years of professional experience
Work History
Team Member
Pet Supplies Plus
2022.07 - Current
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Assisted customers in selecting merchandise best suited to needs.
- Addressed and resolved customer complaints in polite and professional manner.
- Evaluated customer needs and feedback to drive product and service improvements.
- Assisted with inventory counts and stocking of merchandise.
Education
High School Diploma -
Milwaukee Lutheran High School
Milwaukee, WI05.2023
Skills
- Customer Service
- Complaint resolution
- Cleaning
- Cash Handling
- Sales and Marketing
- Organizing Work Stations
- Lift 50 pounds
- Following Instructions
- Clear Communication
- Collaboration and Teamwork
- Staff education and training
- Training and mentoring
- Product Knowledge
Timeline
Team Member
Pet Supplies Plus
2022.07 - Current
High School Diploma -
Milwaukee Lutheran High School
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