Keonaona Paulo

• Case Management Leadership: Direct acute and outpatient case management for a complex caseload of 120+ active-duty service members and their families, consistently sustaining a 98% medical readiness compliance rate across assigned units.
• Oversaw care plans for high-risk medical and behavioral health cases, utilizing MHS Genesis and standardized military screening tools to enhance care-plan adherence and improve patient outcomes.
• Managed LIMDU (Limited Duty) assessments, tracking, and coordination for 80+ personnel monthly, collaborating with command leadership to accelerate safe return-to-duty timelines.
• Strategic Partnerships: Coordinate extensively with Navy Medicine inpatient teams, specialty clinics, and civilian TRICARE network providers to streamline external referrals and eliminate transition-of-care bottlenecks.

• Coordinated care for hospitalized patients at Desert Regional Medical Center, ensuring seamless transitions and regulatory compliance to enhance patient outcomes.
• High-Volume Case Management: Managed utilization review and care planning for up to 65 patients daily, successfully reducing hospital readmission rates through robust transition plans.
• Led daily multidisciplinary discharge planning huddles with physicians, therapists, and social workers, resulting in reduced average hospital length of stay (LOS).
• Achieved 100% compliance with CMS discharge planning standards, Title 22, and TJC regulations through thorough clinical documentation reviews.

Registered Nurse Case Manager II | 02/2023 – 09/2023

• Analyzed utilization data for medical necessity under InterQual criteria, resulting in reduced insurance denial rates and enhanced quality improvement initiatives.
• Acted as a key subject matter expert during CMS and Joint Commission state surveys, maintaining compliance across the case management department.

Registered Nurse Supervisor – Medical-Surgical/Telemetry Unit | 05/2022 – 01/2023

• Infection Prevention & Quality Improvement: Audited and enforced compliance with PPE, isolation protocols, and clinical safety measures; served on the hospital-wide Infection Control Committee.
• Mentorship & Education: Led the clinical onboarding, orientation, and skills verification for 15+ new graduate nurses and contract staff.

Registered Nurse – Medical-Surgical/Telemetry Unit | 05/2021 – 04/2022

• Provided high-quality direct patient care and monitored cardiac telemetry.

• Supervised vaccine safety operations and clinical administration of over 100 vaccinations daily, ensuring strict adherence to CDC and CDPH guidelines.
• Administered patient care, including medication management and vital signs monitoring.
• Collaborated with interdisciplinary teams to develop and implement individualized care plans.
• Educated patients and families on treatment options, health maintenance, and disease prevention strategies.

• Managed clinical testing workflows, ensuring safety standards, PPE compliance, and positive environments for patients and staff.
• Conducted COVID-19 testing procedures, ensuring strict adherence to safety protocols and guidelines to protect patient health.
• Educated patients on testing processes, results interpretation, and follow-up care procedures.
• Collaborated with healthcare professionals to enhance patient flow and minimize wait times.

• Command Leadership: Promoted to Staff Sergeant (E-6) ahead of peers in 2015 due to sustained exemplary performance, leadership, and technical mastery. Led, trained, and mentored cross-functional teams of Marines in high-stakes, high-stress operational environments.
• Global Deployments: Deployed in support of Operation Enduring Freedom (OEF 12.1 to 12.2) and Special Purpose Marine Air-Ground Task Force - Crisis Response - Africa (SPMAGTF-CR-AF 2015 to 2016), contributing to mission success through strategic operational support.
• Tactical Intelligence & Communication: Developed knowledge of Marine Corps operations by embedding with specialized units, delivering visual intelligence and communication support that enhanced operational effectiveness.
• Aviation Ordnance Operations (2005–2008): Managed weapons system logistics, safety inspections, and tactical assembly, resulting in meritorious promotion to Corporal and receipt of Achievement Medal for highest program marks during Commanding General's Inspection (CGI).

• Dean’s List Honors (Fall 2019, Spring 2020)
• Global Public Health Scholar (Spain, 2020): Completed 40+ clinical hours at San Juan de Dios Center, designing and teaching community health promotion projects.
• Student Veteran Advocate (Washington D.C., 2020): Selected to advocate for veteran education and healthcare benefits directly with Congressional representatives.