KEON CAINE
Summary
At Kelly Caine's Carpet Cleaning, I mastered advanced equipment to enhance cleanliness and customer satisfaction, significantly boosting repeat business. Demonstrating exceptional problem-solving and salesmanship, I excelled in client relations and efficient task management, ensuring high-quality service and fostering customer loyalty through meticulous attention to detail and a strong work ethic.
Professional security specialist with strong background in maintaining safety and order. Skilled in surveillance, conflict resolution, and access control. Known for effective team collaboration and flexibility to adapt to changing needs. Reliable and results-driven, excelling in client service and emergency response.
Overview
5
5
years of professional experience
Work History
Unarmed Security Guard
Dsi Security
02.2025 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
Kelly's Carpet Cleaning
05.2020 - 02.2025
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Built strong relationships with clients by providing outstanding customer service and follow-up support.
- Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
- Inspected cleaning sites to provide cost estimates to customers.
- Conducted pre-assessments of carpet conditions to determine appropriate cleaning methods and set realistic expectations for clients.
- Increased overall productivity by effectively managing time and prioritizing tasks, completing assigned duties promptly and efficiently.
- Contributed to increased repeat business through exceptional performance that encouraged customer loyalty and referrals within their network.
Security Guard
Mills Security, Inc.
10.2024 - 12.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
Education
GED -
Hoover High School
Hoover, AL05.2022
Skills
- Detail-oriented
- CCTV monitoring
- Basic accounting
- Strong work ethic
- Willingness to learn
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Situational awareness
- Stress tolerance
Timeline
Unarmed Security Guard
Dsi Security
02.2025 - Current
Security Guard
Mills Security, Inc.
10.2024 - 12.2024
Kelly's Carpet Cleaning
05.2020 - 02.2025
GED -
Hoover High School
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